IT Help Desk Specialist
hace 5 días
SMS Sudamérica is looking for a highly skilled IT Help Desk Specialist to join our team. As an L2 Service Desk Technician, you will be responsible for providing first and second line of support for business users.
You should be able to resolve 80-95% of incoming calls, tickets, and alerts with your team, and provide useful troubleshooting and communication before escalating for issues requiring level 3 support.
Responsibilities:- Provide Level 1 and 2 support and excellent customer service for all business users and coworkers
- Respond immediately to calls, emails, messages, and tickets
- Take on escalations, providing guidance and training to L1 team members
- Effectively troubleshoot IT-related issues related to desktops, systems, and networks in multiple environments
- Learn to resolve >80% of incoming tickets, escalating only when you lack access or can't figure out how to solve the issue after researching
- Document all work done, issue/project status, and time entries on tickets throughout the day
- Support projects and other tasks as needed
-
Buenos Aires, Buenos Aires C.F., Argentina Web: A tiempo completoMesa de Ayuda/Help Desk/Service Desk IT Semi SeniorBuenos Aires - hace 2 díasDescripción de la vacanteDescripción del empleo: En YEL Solutions, empresa líder en IT Outsourcing Services con operaciones de alcance global, nos encontramos en la búsqueda de un especialista en Mesa de Ayuda/Help Desk/Service Desk IT Semi Senior para sumarse a nuestro staff...
-
It Help Desk Trainee
hace 6 días
Buenos Aires, Buenos Aires C.F., Argentina Puma A tiempo completo**INTERNS****IT HELP DESK TRAINEE**:- Buenos Aires, Argentina**YOUR MISSION**:En PUMA Argentina, nos encontramos en la búsqueda de un pasante para nuestra área de IT quien reportará al Leader y tendrá las siguientes tareas:- Soporte a usuarios.- Administración de herramienta de tickets.- Administración de activos.- Asistencia al área.- Colaboración...
-
Help Desk Representative
hace 3 días
Buenos Aires, Buenos Aires C.F., Argentina Ncr A tiempo completoAbout NCRNCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries.NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally.NCR is a trademark of NCR Corporation in the United States and other countries.Titúlo: Help Desk RepresentativeEl Agente de Help Desk...
-
Help Desk Technician English
hace 1 día
Buenos Aires, Buenos Aires C.F., Argentina DXC Technology Inc. A tiempo completoDXC Technology Inc. is seeking a highly skilled Help Desk Technician English to join our team. As a Help Desk Technician English, you will be responsible for providing technical support to customers via phone, email, and chat.About the RoleThe Help Desk Technician English will be the primary point of contact for customers seeking technical assistance. You...
-
Buenos Aires, Buenos Aires C.F., Argentina Yel Informática A tiempo completoEn YEL Solutions, empresa líder en IT Outsourcing Services con operaciones de alcance global, nos encontramos en la búsqueda de un especialista en Mesa de Ayuda/Help Desk/Service Desk IT JR para sumarse a nuestro staff de colaboradores.Horario: Lunes a viernes de 11 a 20 hsModalidad: En la actualidad es presencial 2 veces a la semana y 3 días remoto,...
-
English Help Desk Customer Service Agent
hace 1 día
Buenos Aires, Buenos Aires C.F., Argentina DXC Technology Inc. A tiempo completoDXC Technology Inc. is seeking an English Help Desk Customer Service Agent to join our team. As an English Help Desk Customer Service Agent, you will be responsible for providing technical support to customers via phone, email, and chat.About the RoleThe English Help Desk Customer Service Agent will be the primary point of contact for customers seeking...
-
Help Desk Jr/Ssr
hace 7 días
Buenos Aires, Buenos Aires C.F., Argentina buscojobs Argentina A tiempo completoEn Atos Argentina estamos en la búsqueda de **Help Desk Jr/Ssr **para formar parte de nuestro equipo.Buscamos a personas con buen trato, empáticas, autónomas y que tengan habilidad de resolución de situaciones.- Contar con un año y medio de experiência.- Es excluyente contar con inglés avanzado/intermedio.- Deseable contar con PortuguésContamos con...
-
Búsqueda Masiva De Help Desk
hace 5 días
Buenos Aires, Buenos Aires C.F., Argentina Novatium A tiempo completoHolaGracias por interesarte en esta publicación.Te contamos que nos encontramos en la búsqueda masiva de soporte Help Desk/Operador de mesa de AyudaPara poder realizar estas tareas debes poseer:- Buena dicción / Facilidad de palabra- Experiência en atención al cliente- Capacidad de análisis- Disposición al trabajo en equipoExperiência en:-...
-
Technical IT Specialist
hace 7 días
Buenos Aires, Buenos Aires C.F., Argentina RYZ Labs A tiempo completoAbout the RoleRYZ Labs is a startup studio built to create and develop industry-defining companies in a post-pandemic world. We are seeking an experienced Technical IT Specialist to join our remote and distributed teams throughout the US and Latam.The ideal candidate will have hands-on experience with managing, configuring, and maintaining enterprise Google...
-
IT Help Desk Specialist
hace 6 días
Buenos Aires, Buenos Aires C.F., Argentina Bullmetrix A tiempo completoAs a Technical Support Engineer at Bullmetrix, you will be responsible for providing exceptional technical support to our clients. This includes troubleshooting complex technical issues, maintaining computer systems, and ensuring customer satisfaction.Responsibilities:Resolve hardware, software, and network issues efficientlyDevelop and maintain...
-
Help Desk Operations Lead
hace 7 días
Buenos Aires, Buenos Aires C.F., Argentina Web: A tiempo completoServing as a Senior Service Desk Analyst with our company involves being part of a collaborative and supportive team environment. You will have the opportunity to develop your skills and expertise while working on a wide range of systems and platforms.Key responsibilities will include:Resolving incidents and requests in a timely manner for the...
-
Hospitality Front Desk Specialist
hace 7 días
Buenos Aires, Buenos Aires C.F., Argentina Wyndham Hotels and Resorts, Inc. A tiempo completoFront Desk Team MemberThis role is perfect for someone who enjoys interacting with people and providing exceptional customer service.Responsibilities include:Welcoming and assisting guests upon arrival and departure, providing information on hotel services and amenities.Maintaining accurate records and reports, including guest preferences, special requests,...
-
IT Service Support Specialist
hace 5 días
Buenos Aires, Buenos Aires C.F., Argentina BDP International A tiempo completoJob DescriptionThis is a regional IT service support level II position with experience in leading high functioning ticket-based regional service delivery support teams. The ideal candidate must have a strong background in customer service support and resolution methodologies.Key Responsibilities:Answer all trouble tickets reported to the support...
-
IT Infrastructure Specialist
hace 4 días
Buenos Aires, Buenos Aires C.F., Argentina Innovid A tiempo completoCompany OverviewInnovid is a leading provider of cloud-first solutions, empowering global teams to succeed.We are looking for a skilled IT professional to join our team as a Senior IT Support Specialist.
-
Agente De Service Desk 1A
hace 6 días
Buenos Aires, Buenos Aires C.F., Argentina Sonda It A tiempo completoEN SONDA estamos buscando un Agente de Service Desk:Sus principales funciones son:Entregar soporte y asistencia técnica a usuarios, asegurando una solución oportuna a sus requerimientos.Otorgar apoyo Técnico, entregando y registrando toda la información necesaria para cumplir con los requerimientos internos de la compañía y sus clientes.Es responsable...
-
Help Desk Technical Lead
hace 24 horas
Buenos Aires, Buenos Aires C.F., Argentina Web: A tiempo completoJob Overview: As a Senior Service Desk Analyst, you will be responsible for delivering exceptional technical support to our global client base. If you're a tech-savvy individual with a talent for resolving complex issues and excellent communication skills, we'd love to hear from you.Main Responsibilities:Perform thorough incident diagnosis and resolution,...
-
Support Help Desk
hace 7 días
Buenos Aires, Buenos Aires C.F., Argentina Thomson Reuters A tiempo completo**Representante de Mesa de ayuda**En **_Thomson Reuters_** inspiramos confianza en nuestros clientes generando experiências extraordinarias, estamos formados por colaboradores capacitados en el área, quienes dejan impactos positivos a través del contacto con nuestros usuarios.Es por eso que en esta oportunidad te estamos buscandoSi, a vos, una persona...
-
Help Desk Specialist
hace 1 semana
Buenos Aires, Buenos Aires C.F., Argentina Urbetrack A tiempo completoTambién contamos con unas hermosas y cómodas oficinas en Almagro - CABA como espacio de coworking al que se puede asistir junto con el equipo si gustan de ello.Muchas veces sus integrantes se autoconvocan para compartir jornadas laborales o reuniones recreativas.¿Cuáles serán tus responsabilidades?Dar soporte a nuestros clientes en forma remota.Analizar...
-
Soporte Help Desk
hace 12 horas
Buenos Aires, Buenos Aires C.F., Argentina Web: A tiempo completodel empleo:HolaGracias por interesarte en este aviso, te contamos más :)**NOVATIUM **se encuentra en la búsqueda de un Soporte Técnico para CABA**Funciones principales**:- Controlar y mantener actualizados los inventarios de hardware, software de toda la plataforma IT del Cliente.- Cumplir con los estándares que se manejen a nível de microinformática y...
-
IT Communication Specialist
hace 4 días
Buenos Aires, Buenos Aires C.F., Argentina Givaudan A tiempo completoAbout the RoleWe are seeking a highly skilled IT Communication Specialist to join our team at Givaudan. The successful candidate will play a key role in supporting our IT organization by guiding communication and change strategies for global programs and projects.Key Responsibilities:Develop change management strategies for IT programs, ensuring agreement on...