Help Desk Operations Lead
hace 1 semana
Serving as a Senior Service Desk Analyst with our company involves being part of a collaborative and supportive team environment. You will have the opportunity to develop your skills and expertise while working on a wide range of systems and platforms.
Key responsibilities will include:
- Resolving incidents and requests in a timely manner for the end-user.
- Providing level 2 technical support, ensuring that customers receive efficient and effective assistance.
- Collaborating with cross-functional teams to deliver high-quality services to our customers.
To succeed in this role, you must possess:
- A 2-year technical degree and 2-3 years' experience working in a Service Desk environment.
- Excellent written and verbal communication skills.
- Experience using ticket management tools such as Jira.
- Demonstrated Office 365 administrative and TEAMS skills.
- Demonstrated Active Directory and Exchange skills.
This is a great opportunity to grow your career with our organization.
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