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IT Service Support Specialist

hace 1 semana


Buenos Aires, Buenos Aires C.F., Argentina BDP International A tiempo completo
Job Description

This is a regional IT service support level II position with experience in leading high functioning ticket-based regional service delivery support teams. The ideal candidate must have a strong background in customer service support and resolution methodologies.

Key Responsibilities:
  • Answer all trouble tickets reported to the support desk.
  • Troubleshoot end-user service requests reported to the IT Customer Support Desk.
  • Document, track, and monitor issues to ensure timely resolutions.
  • Escalate issues appropriately.
Requirements and Qualifications:
  • Well-experienced in providing technical support with extreme focus on customer service and meeting SLA goals and targets consistently.
  • Demonstrated proficiency and experience using VMware.
  • Proficient with VMWare, E-Mail systems, and Microsoft Exchange.