Service Cloud and Sales Cloud Specialist
hace 1 día
We are seeking a highly skilled Service Cloud and Sales Cloud Specialist to join our team. As a Service Cloud and Sales Cloud Specialist, you will work closely with business partners to understand their requirements and develop solutions that enhance business workflows.
Responsibilities:
- Administer and configure custom applications using Platform capabilities, vendor package functionality, and Service Cloud and Sales Cloud principles.
- Develop high-quality configurations to support the functions of Salesforce Service Cloud and Sales Cloud.
- Collaborate with other admins, developers, architects, and business SMEs in Agile scrum teams.
Skills and Qualifications:
- Experience with Service Cloud, Sales Cloud.
- Strong data modeling skills.
- Understanding of the service process (case management, knowledge management, omni-channel routing, service analytics, integration with call centers and live chat).
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