IT Support Specialist

hace 5 días


Buenos Aires, Buenos Aires C.F., Argentina Intrascloudservices A tiempo completo

**Job Overview**

Intras Cloud Service (ICS) is a dynamic and fast-paced company dedicated to providing exceptional IT solutions. We are seeking a skilled GSOC Analyst Level 1 to join our team.

Key Responsibilities:

  • Assist users with software application errors, installation/configuration, desktop/laptop hardware, network communications, Internet connectivity, Point of Sale (POS) hardware/software, and printers/scanners.
  • Document all work performed using a ticket tracking system, ensuring proper routing and escalation of tickets to appropriate teams.
  • Collaborate with team members to devise effective technical solutions and provide analytical and technical assistance for continuous improvement of IT solutions.
  • Monitor and administer customer infrastructure using provided tools, ensuring systems remain available during production hours.
  • Perform scheduled server/network patching and optimize hardware resources for efficient operations.
  • Work with ICS leadership and team members to ensure the quality and efficiency of IT services.

Required Skills and Qualifications:

  • Associate's degree or higher in Computer Science, Internet Technology, or related fields, OR 4-5 years of relevant IT support experience.
  • Proficient in technologies such as Windows 10/11, macOS, Microsoft Office Suite, and Office 365.
  • Strong English speaking and writing skills.
  • Ability to multitask and maintain effective communication.
  • Excellent organizational skills and attention to detail.
  • Strong problem analysis and solving capabilities.
  • Self-starter with dependability and accuracy in task completion.

Benefits:

  • Excellent compensation packages with performance-based incentives.
  • The opportunity to grow with us in a dynamic and fun work environment.

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