IT Support Specialist
hace 5 días
**Job Overview**
Intras Cloud Service (ICS) is a dynamic and fast-paced company dedicated to providing exceptional IT solutions. We are seeking a skilled GSOC Analyst Level 1 to join our team.
Key Responsibilities:
- Assist users with software application errors, installation/configuration, desktop/laptop hardware, network communications, Internet connectivity, Point of Sale (POS) hardware/software, and printers/scanners.
- Document all work performed using a ticket tracking system, ensuring proper routing and escalation of tickets to appropriate teams.
- Collaborate with team members to devise effective technical solutions and provide analytical and technical assistance for continuous improvement of IT solutions.
- Monitor and administer customer infrastructure using provided tools, ensuring systems remain available during production hours.
- Perform scheduled server/network patching and optimize hardware resources for efficient operations.
- Work with ICS leadership and team members to ensure the quality and efficiency of IT services.
Required Skills and Qualifications:
- Associate's degree or higher in Computer Science, Internet Technology, or related fields, OR 4-5 years of relevant IT support experience.
- Proficient in technologies such as Windows 10/11, macOS, Microsoft Office Suite, and Office 365.
- Strong English speaking and writing skills.
- Ability to multitask and maintain effective communication.
- Excellent organizational skills and attention to detail.
- Strong problem analysis and solving capabilities.
- Self-starter with dependability and accuracy in task completion.
Benefits:
- Excellent compensation packages with performance-based incentives.
- The opportunity to grow with us in a dynamic and fun work environment.
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