Senior IT Support Specialist

hace 5 días

Buenos Aires, Buenos Aires C.F., Argentina Innovid A tiempo completo
Innovid is the leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure, and optimize ad-supported experiences that people love. In 2025, Innovid and Flashtalking merged to create a transparent, scalable alternative to big-tech, walled-gardens, and point solutions across CTV, digital, linear, and social channels. As part of Mediaocean, Innovid is tied into the industry's core ad infrastructure for omnichannel planning, buying, and billing.We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising.As an IT Support Specialist, you will be responsible for providing hardware, software, and systems support for the company's IT environment. You will work on internal projects, common SAAS tools and ensure all local and global remote employees have consistent access to high-quality IT support. You will also help us develop IT processes and best practices for the organization and improve and manage the corporate IT Environment: Office Network, Meeting rooms, and IT purchasing. You will implement and enhance new IT tools and processes and create solutions that will help scale the team and the company.

The Impact You'll Make:

  • Work in a global team that monitors, provides end-to-end support, and implements policies & automation while challenging yourself with self-driven projects in a cloud-first environment.
  • Run the day-to-day IT operations at the Buenos Aires office.
  • Provide best-in-class support to our employees around the world.
  • Find technical solutions for the specific needs of our employees.
  • Resolve technical problems both internally and in the cloud.
  • Manage all endpoint installations, upgrades, and troubleshooting (for Windows, macOS).
  • Create and manage user accounts and access rights issues.
  • Configure and maintain all technical equipment, including computers, printers, zoom meeting rooms, and back-office systems.
  • Monitor and respond quickly and effectively to requests received through the IT ticketing system.
  • Coordinate and manage complex technical projects and implementations.
  • Implement, improve, and document new and existing policies, procedures, and processes for various IT systems.
  • Research, install, and evaluate new products and services for deployment to internal customers.
  • Manage inventory, budget, and relationships with external vendors.

What You'll Bring to Us:

  • 4+ years experience working in an IT support-related role.
  • 4+ years of experience managing, configuring, and troubleshooting Windows desktop and Mac OS.
  • 4+ years of experience troubleshooting network environments (TCP/IP, DNS, DHCP, etc.).
  • Experience working with IT Support tickets as per SLA and KPI's.
  • Experience with IT security tools such as – Firewall, EDR, MDM, etc.
  • Excellent written and spoken communication skills in English (Advanced).
  • Multitask with the ability to work in a fast-moving, dynamic environment.
  • Responsible and a team player.
  • Service-oriented, excellent communication skills.
  • A strong desire to learn and adapt to new technologies.

What We'll Offer You:

  • Unlimited Vacations.
  • Monthly Inflation updates.
  • Lunch Credit.
  • OSDE 410 as medical assurance.
  • Gym coverage.
  • Internet coverage.
  • 1 extra paid month for primary & secondary birthing caregivers.
  • Learning & Development - Tools and Training.
  • Hybrid & flexible working model - nice offices in Palermo with endless snacks & beverages.
  • Pet friendly office.
  • High visibility roles with a tremendous amount of growth potential.
  • Global team and cross-company collaboration unlike anywhere else
There is no such thing as the perfect resume, or someone that checks every box. At Innovid, we are generous with our time and knowledge, and always ready to teach. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day and add to Innovid.Equal Opportunity Employer: Innovid is an equal opportunity employer, committed to our diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. We are actively working to be an anti-racist organization. We're committing to creating an inclusive and equitable workplace for all of our employees.
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