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IT Support Specialist
hace 1 semana
Are you a skilled technical professional seeking a challenging and dynamic role? SMS Sudamérica is currently looking for an IT Support Specialist to join our team. This exciting opportunity will allow you to utilize your expertise in troubleshooting complex IT-related issues and provide exceptional customer service to our clients.
The successful candidate will be responsible for providing first- and second-line support for business users, resolving 80-95% of incoming calls, tickets, and alerts with their team. Strong communication skills are essential, as they will need to effectively communicate with clients and colleagues alike. If you're a motivated and results-driven individual with a passion for problem-solving, we encourage you to apply.
Responsibilities:- Provide Level 1 and 2 support and excellent customer service for all business users and coworkers
- Respond immediately to calls, emails, messages, and tickets
- Take on escalations, providing guidance and training to L1 team members
- Effectively troubleshoot IT-related issues related to desktops, systems, and networks in multiple environments
- Learn to resolve >80% of incoming tickets, escalating only when you lack access or can't figure out how to solve the issue after researching
- Document all work done, issue/project status, and time entries on tickets throughout the day
- Support projects and other tasks as needed
