IT Support Specialist

hace 4 días


Buenos Aires, Buenos Aires C.F., Argentina Quarte Recursos Humanos A tiempo completo

Quarte Recursos Humanos is a leading provider of innovative solutions for businesses and professionals. We are currently seeking a highly skilled IT Support Specialist to join our team in Buenos Aires, Argentina.

About Us

We are the world's leading source of intelligent information, serving four primary customer groups with well-recognized and respected brands in each of our principal markets.

Job Description

The Technical Customer Service Representative will be responsible for providing 1st level technical support regarding Thomson Reuters' line of software and services. This includes handling customer inquiries promptly, professionally, and knowledgeably via phone, email, or chat.

  • Offer expert advice and assistance to clients over various channels, relating to the use of Thomson Reuters applications.
  • Manage resolution processes and assume ownership of technical queries.
  • Ensure customers are kept up-to-date about the status of their query by providing effective and accurate follow-up.
Requirements

To be successful in this role, you will need:

  • A logical approach to problem-solving and analytical thinking.
  • Excellent service skills, including active listening and focusing on customer needs.
  • Ability to work under pressure.
  • Proven teamwork and communication skills.
  • Self-motivation, proactivity, and drive.
  • Good time management and organizational skills to prioritize workload and demands.
  • Demonstrated urgency, energy, and enthusiasm.
  • Adaptability to a changing environment.
  • Native Portuguese and English language skills (Higher Intermediate or Advanced).
  • Excellent IT skills.
  • Strong knowledge in Network Technology, TCP/IP Protocols, Windows Operating Systems, and LAN WAN Technology.
Benefits

We offer a competitive salary range from R$ 4,000 to R$ 5,000, depending on candidate knowledge. Our benefits package includes 3 vacation weeks, 3 bonuses per year, and medical insurance. Additionally, we will cover one month's worth of hotel or apartment expenses until you find your own place.


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