IT Infrastructure Lead
hace 4 días
At Pfizer, we are committed to creating an inclusive environment for all employees.
We value diversity and celebrate individual backgrounds, experiences, and perspectives.
Diversity inspires innovation, collaboration, and better solutions.
Job Summary:The Technical Lead will oversee the global Service Desk team, supporting 2000 users across 12 countries.
This hands-on role involves servicing tickets while ensuring high levels of customer service quality and availability.
Key Responsibilities:- Mentor and develop the global Service Desk team.
- Ensure users receive appropriate assistance and service.
- Hands-on ticket servicing with high customer service quality and availability.
- Escalation point between Service Desk, System Engineering, and Security.
- Timely surfacing and resolution of broader issues.
- 5 years' experience installing and supporting Windows OS's, Mac OSX, Active Directory, Microsoft Office.
- Network and software-related certifications preferred.
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