Client Success Associate
hace 1 semana
About Buscojobs España
Buscojobs España is proud to partner with Member Loyalty Group in search of a highly skilled Program Support Specialist.
Job Description
This role requires a detail-oriented individual with excellent communication skills to provide top-notch support to our clients. The successful candidate will work closely with the Program Support Manager to resolve technical issues and drive program success.
Responsibilities
- Deliver exceptional client support through email, phone, and web chat.
- Analyze and troubleshoot client problems, documenting all interactions and resolution progress.
- Collaborate with internal teams to optimize program delivery and ensure client satisfaction.
- Develop strong relationships with clients through professional communication and issue resolution.
Requirements
- Bachelor's degree preferred.
- Excellent verbal, presentation, and written communication skills.
- Strong analytical, problem-solving, and time management skills.
- Familiarity with Microsoft Office Suite and software applications.
- Understanding of the credit union industry and Net Promoter.
Compensation
The estimated salary range for this position is $55,000 - $80,000 per year, depending on experience and qualifications.
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