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Sales Operations Analyst

hace 1 mes

Buenos Aires, Argentina SEK - Security Ecosystem Knowledge A tiempo completo

El analista de operaciones de ventas juega un papel crucial en el mantenimiento de la eficiencia y eficacia del proceso de operaciones de ventas. Sus contribuciones ayudan a garantizar que el equipo de ventas pueda centrarse en la participación del cliente y la generación de ingresos, mientras que las tareas operativas se gestionan sin problemas entre bastidores.

**"Gestión y Análisis de Datos**:
Mantener y actualizar los datos de clientes y ventas dentro de los sistemas CRM, garantizando precisión e integridad.
Ayudar en el análisis de datos y tendencias de ventas para proporcionar información que respalde la toma de decisiones por parte del equipo de ventas y la gerencia.

**Soporte al proceso de ventas**:
Ayuda en la creación y mantenimiento de procesos, pautas y documentación de ventas. Ayudar en la implementación de mejoras de procesos para mejorar la eficiencia y eficacia en las operaciones de ventas.

**Informes y análisis**:
Genere informes de ventas, paneles y métricas periódicos para realizar un seguimiento del rendimiento en comparación con indicadores clave de rendimiento (KPI). Ayuda en la identificación de áreas de mejora y crecimiento en base al análisis de datos.

**Herramientas y tecnología de ventas**:
Brindar soporte en la gestión y actualización de herramientas de ventas, como sistemas CRM y plataformas de análisis de ventas. Ayudar a capacitar a los miembros del equipo de ventas sobre el uso eficaz de las tecnologías de ventas.

**Soporte administrativo**:
Coordine reuniones de ventas, citas y eventos, y asegúrese de que se preparen los materiales relevantes. Asistir en la preparación y difusión de comunicaciones y materiales relacionados con las ventas.

**Previsión y planificación de ventas**:
Colabore con el equipo de ventas para recopilar información para pronósticos de ventas precisos y planificación de la demanda. Apoyar la recopilación y análisis de datos de pronóstico de ventas.

**Documentación y Cumplimiento de Procesos**:
Ayudar a mantener la documentación de los procesos, procedimientos y políticas de ventas. Ayudar a garantizar el cumplimiento de los procesos y directrices de ventas establecidos.

**Colaboración multifuncional**:
Colabore con varios departamentos, como marketing y finanzas, para garantizar la alineación y un flujo de información fluido. Apoyar iniciativas que requieran cooperación interfuncional para lograr los objetivos organizacionales.

**Gestión de relaciones con el cliente**:
Ayudar a mantener los perfiles y registros de los clientes, garantizando que estén actualizados y sean precisos. Apoyar las consultas de los clientes y las solicitudes de servicios básicos según sea necesario.
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Técnico en Administración de Empresas o similar

**Excel**: nível avanzado

Office 365 (Sharepoint, Planner, Forms, etc.)
Conocimiento en Procesos de negocios.

3 años de como Analista de Procesos y Servicios o similar.