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Customer Experience Coordinator

hace 1 mes

Buenos Aires, Argentina DSM-Firmenich A tiempo completo

**Location**: Don Torcuato, Buenos Aires, Argentina

**Job Model**: Hybrid

This role involves analyzing and resolving customer and sales inquiries promptly. Strong communication and organizational skills will help you share positive information about our products, process orders efficiently, and provide effective customer support. Proficiency in data entry, basic accounting, and software usage, along with your dedication to building lasting customer relationships, will contribute to achieving monthly shipment goals and maintaining accurate records.

At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

**Key Responsabilities**
- Process and prioritize incoming orders efficiently.
- Assess customer needs and recommend suitable solutions
- Provide comprehensive customer support, addressing inquiries and resolving issues related to invoicing, shipping, and complaints.
- Ensure prompt order acknowledgment and communication.
- Maintain accurate customer records, facilitate order fulfillment, and manage returns, while also offering detailed reporting and acting as a bridge between customers and internal departments for seamless issue resolution

**You bring**
- Graduated in Business studies, Communication Science or similar
- At least 2 years of experience in Customer Service
- Advanced skills in Microsoft Office (Excel), SAP experience is preferred
- Strong written and verbal communication skills
- Exceptional organizational and multitasking skills for success in a fast-paced setting
- Intermediate / Advanced level of English

**We bring**
- A rich history and a promising future of bold scientific innovation and passionate creation with our customers
- A space to grow by encouraging and supporting curiosity and an open mindset
- A culture that prioritizes safety and well-being, both physically and mentally
- The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose
- A flexible work environment that empowers people to take accountability for their work and own the outcome
- Barrier-free communities within our organization where every employee is equally valued and respected - regardless of their background, beliefs, or identity

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Equal Opportunities Commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.
dsm-firmenich is an Equal Opportunity and Affirmative Action Employer.
dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life every day, everywhere, for billions of people.

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