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Operations Coordinator with Shopify Experience
hace 3 semanas
Job Position: Operations Coordinator with Shopify Experience - Latam
Location: Remote (EST Timezone)
Work Schedule: Monday - Thursday, 8:30 AM to 5:00 PM EST
Job Description:
We are seeking an experienced and ambitious Operations Coordinator to join our team and help shape the future of our dynamic company. In this pivotal role, you will work closely with the President to oversee critical business functions including order management, accounts receivable, inventory management, and customer service. As the company's operations backbone, you will have the opportunity to streamline processes, implement new systems, and contribute to the overall strategic direction of the business.
Key Responsibilities:
- Provide quotes and process orders received via email and phone
- Arrange freight for larger customer orders
- Send invoices to B2B customers and follow up on late payments
- Track inventory levels across locations and provide weekly reporting
- Answer customer inquiries via email and phone, escalating issues as needed
- Collaborate with the President to create a customer database and identify new distribution channels
- Document processes and develop standard operating procedures
Goals:
- In the first 30 days, work with the President to build a repository of FAQs and document the accounts receivable and order management processes
- Within 60 days, begin executing the AR and order management activities while the President provides support and oversight
- During the first 90 days, take ownership of AR, order management, inventory management, and level 1 customer support
- After 180 days, independently run the core operational functions with the President's guidance on improvement opportunities and new initiatives
Qualifications:
- 2-3 years of experience in an operations or administrative role
- Strong written and verbal communication skills
- Excellent organization and time management abilities
- Familiarity with e-commerce platforms and inventory management software
- Passion for providing exceptional customer experiences
- Eagerness to learn, grow, and take on new challenges
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