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Customer Success Coordinator
hace 4 meses
Job Title: Customer Success Coordinator - Latam
Location: Remote (CST Timezone)
Work Schedule: Monday - Friday, 8 AM to 4 PM CST
Job Description:
As the first point of contact for our customers, you will handle a variety of responsibilities, from responding to inquiries and managing calls to facilitating lead bookings and overseeing payment processes. This position requires an individual who is not only committed to providing exceptional service but also skilled in cultivating lasting relationships and understanding client needs. Your efforts will be key in driving our company toward achieving outstanding client satisfaction and operational success.
Key Responsibilities:
- Serve as the initial contact for all customer inquiries, ensuring a responsive, professional, and courteous interaction.
- Handle and resolve customer concerns effectively, providing solutions that meet their needs.
- Facilitate the booking of new leads and oversee the payment processing to ensure smooth transactions.
- Work closely with clients to understand their requirements and expectations, enhancing customer satisfaction and retention.
- Maintain and update customer information within our CRM software, ensuring accuracy and accessibility.
- Collaborate with the sales team to support customer needs and contribute to business growth.
Qualifications:
- Fluent in English with exceptional communication and interpersonal skills.
- Proven experience in sales and a strong background in customer service.
- Demonstrated ability to build and maintain relationships, both with clients and within teams.
- Proficiency in CRM software, with the ability to manage multiple tasks efficiently.
- Capability to work independently in a remote setting, maintaining productivity and engagement.
- Experience in the plumbing or a related industry is advantageous but not required.
- A proven track of consistently exceeding performance quotas.
Nice-to-Have Attributes:
- A bubbly personality that enhances team dynamics and customer interactions.
- Strong conflict resolution skills, capable of handling and defusing challenging situations smoothly and effectively.
