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Customer Success Manager
hace 2 meses
About the Role
The Customer Success Manager will play a critical role in driving business growth and customer satisfaction at SAP. This position will be responsible for developing and executing strategies to ensure customer success, identifying new business opportunities, and building strong relationships with key stakeholders.
Key Responsibilities
Customer Success
Develop and execute customer success plans to ensure customer satisfaction and retention.
Business Development
Identify new business opportunities and develop strategies to pursue them.
Relationship Building
Build and maintain strong relationships with key stakeholders, including customers, partners, and internal teams.
Communication
Communicate effectively with customers, partners, and internal teams to ensure alignment and progress towards goals.
Requirements
Experience
2-5 years of experience in a customer-facing role, preferably in a business development or account management capacity.
Skills
Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with key stakeholders.
Ability to develop and execute customer success plans and identify new business opportunities.
Strong business acumen, with a deep understanding of business processes and industries.
About SAP
SAP is a leading provider of enterprise software solutions, with a global presence and a commitment to innovation and customer satisfaction. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
