Customer Success Manager

hace 6 meses

Buenos Aires, Argentina Gorgias A tiempo completo

Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time.

We raised $25 million in our Series B round in December 2020 and $30 million in our Series C round in 2022. We more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters.

We’re still growing fast and looking for new teammates who want to grow with us.

**About the CSM Team**:
Our CSM team is a part of the larger Success team in Gorgias. It currently consists of 15 CSMs, 2 Leads, and our team Manager.

As a Customer Success Manager, you will set the tone for our customers' relationship with Gorgias. You'll manage the full customer lifecycle, from onboarding to renewals, and in addition to 1:1 engagements, you'll be actively involved in running many experiments and building processes.

**What you'll do**:

- Actively participate in building out our new Customer Success program: everything from defining the strategy to creating playbooks by journey stages
- Help companies launch quickly and effectively on Gorgias by providing high-quality guidance
- Reduce churn and drive expansion throughout the customer journey through onboarding, ongoing adoption, and renewals
- Uncover customer objectives and help them achieve their goals by becoming their trusted advisor

**Who you are**:

- 2+ years of experience in SaaS, and/or Customer Success. E-commerce experience is a plus
- You have excellent communication and interpersonal skills, follow-up skills, and attention to detail
- You have a highly structured work approach and the ability to manage multiple activities in parallel
- You are comfortable in a startup environment; are self-motivated, move quickly, and wear many hats
- You have a passion for and excel at building and maintaining relationships while working to mitigate churn and drive engagement and renewals
- Passion for learning You want to grow and improve every day

**Perks & Benefits**:

- 5-week vacation
- Paid sick leave
- Paid parental leave (16 Weeks)
- MacBook Pro
- Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
- Included in your offer’s calculation, there’s a 5% bonus for healthcare to compensate for Private Health costs
- Get $700 to set up your workstation at home (working from home should feel breezy)
- Get $2000 of learning material and wellness support per year Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
- Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats

**The role requires a 2 days/week presence in the Buenos Aires office.**

**Why join us?**:
We're among the fastest-growing startups in the eCommerce ecosystem

We've built an extremely efficient go-to-market engine

Work with a talented team you'll learn a lot from

Join a company where automation and good & clean data are core beliefs shared by all

Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun

**More cool things to know about Gorgias...**:

- Raised our Series C for $30M in 2022: TechCrunch Article
- We went from 0 to 10,000+ merchants using our platform since 2016
- We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score
- Discover the Gorgias Platform
- Learn about our Compensation Policy

  • Success Customer Manager

    hace 4 meses

    Buenos Aires, Argentina HRprofile A tiempo completo

    **HR Profile**, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Customer Success Manager** for our client, a multinational company specializing in digital development and agile solutions, with operations in the USA, Chile, Mexico, and Colombia. **Objective**: As a Customer Success Manager,...

  • Customer Success Manager

    hace 7 meses

    Capital Federal, Buenos Aires, Argentina Teradata A tiempo completo

    What You'll Do The Customer Success Manager is a strategic customer facing position focused on increased adoption of Teradata technologies and value realization of their investment. You will advocate Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills, and empathy to meet...

  • Customer Success Manager

    hace 6 meses

    Buenos Aires, Argentina Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Customer Success Manager

    hace 7 meses

    Buenos Aires, Argentina Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Customer Success Manager

    hace 6 días

    Buenos Aires, Argentina Recruitment Room A tiempo completo

    What we are looking for We're looking for a Customer Success Manager who will be the first point of contact with our customers and whose mission is to make our users' experience enjoyable. What does the job involve As a Customer Success Manager, your general missions will be to: Be accountable for a dedicated seller portfolio, Upsell our different solution:...

  • Customer Success Manager

    hace 6 meses

    Buenos Aires, Argentina Ailet A tiempo completo

    Customer Success Manager (Account) Required work experience: 1-3 years Full time, remote work **About the company** We’re Ailet, a leading tech company providing high-tech services to the FMCG/Retail sector using image recognition technologies to boost sales efficiency. Our solutions grant real-time measurements of the most relevant shelf indicators....

  • Customer Success Manager

    hace 4 meses

    Buenos Aires, Argentina Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Customer Success Manager

    hace 2 meses

    Buenos Aires, Argentina Recruitment Room A tiempo completo

    What we are looking forWe're looking for a Customer Success Manager who will be the first point of contact with our customers and whose mission is to make our users' experience enjoyable.What does the job involveAs a Customer Success Manager, your general missions will be to:Be accountable for a dedicated seller portfolio,Upsell our different solution:...

  • Customer Success Relationship Manager

    hace 11 horas

    Buenos Aires, Buenos Aires C.F., Argentina Guaranteed Estimates A tiempo completo

    We are seeking a highly skilled Customer Success Relationship Manager to join our team at Guaranteed Estimates. As a key member of our sales department, you will play a vital role in ensuring the success of our customers and driving business growth.

  • Customer Success Manager

    hace 7 meses

    Capital Federal, Buenos Aires, Argentina Auravant A tiempo completo

    **Descripción del puesto**: Nos encontramos en la búsqueda de profesionales agronómicos con experiência en gestión de clientes para sumarse al equipo comercial como **Customer Success Manager**. **_Principales responsabilidades:_** - Trabajar de manera directa con los clientes, asegurando que reciban los recursos y la asistencia necesaria para alcanzar...

  • Customer Success Manager

    hace 7 meses

    Buenos Aires, Argentina Carrot Fertility A tiempo completo

    **About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...

  • Customer Success Manager

    hace 1 mes

    Buenos Aires, Argentina Sagan A tiempo completo

    Job Title: Customer Success ManagerLocation: Remote (EST Time zone)Salary Range: up to 3000 USDWork Schedule: Monday - Friday, 9:00 AM to 5:00 PM (EST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We...

  • Customer Success Manager

    hace 7 meses

    Buenos Aires, Argentina Workwolf A tiempo completo

    Are you passionate about being part of a fast-paced environment? Do you enjoy working as a team to help others achieve their goals while achieving your own? Workwolf is on the hunt for a passionate and results-driven Customer Success Manager to join our team. As a CSM, you will play a pivotal role in ensuring our clients maximize the value of our platform,...

  • Customer Success Manager

    hace 6 meses

    Buenos Aires, Argentina Sur A tiempo completo

    As a Customer Success Manager, your mission is to work with our clients to make sure they're getting as many quality leads while making the process friction-less for them. This role will be client facing. Your biggest priorities are: - Build strong long term relationships with clients - Manage projects to make sure everything is done...

  • Customer Success Manager

    hace 5 meses

    Buenos Aires, Argentina Gorgias A tiempo completo

    Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide - from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without...

  • Customer Success Manager

    hace 2 meses

    Buenos Aires, Argentina Hackmetrix A tiempo completo

    En Hackmetrix estamos revolucionando la industria, rompiendo con viejos paradigmas de ciberseguridad y construyendo la principal solución para empresas innovadoras como Bold, Betterfly, MercadoLibre y Truora.- Combinamos la magia de los hackers con el talento de nuestros ingenieros para crear las mejores soluciones de ciberseguridad.- Nuestra aplicación...

  • Customer Success Manager

    hace 4 meses

    Buenos Aires, Argentina Gorgias A tiempo completo

    Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide - from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without...

  • Customer Success Manager

    hace 7 meses

    Capital Federal, Buenos Aires, Argentina Auravant A tiempo completo

    Nos encontramos en la búsqueda de profesionales agronómicos con experiência en gestión de clientes para sumarse al equipo comercial como Customer Success Manager. **Principales responsabilidades**: Trabajar de manera directa con los clientes, asegurando que reciban los recursos y la asistencia necesaria para alcanzar sus objetivos. Analizar el nível de...

  • Customer Success Manager

    hace 6 meses

    Buenos Aires, Argentina Payoneer A tiempo completo

    **Customer Success Manager, Buenos Aires, Argentina** **Build Your Career | Love your Work | Make a Difference** Payoneer's mission is to empower businesses to **_go beyond_** - beyond borders, limits and expectations. In today's digital world, Payoneer enables businesses of all sizes from anywhere in the world to access new economic opportunities by...

  • Customer Success Manager

    hace 4 meses

    Buenos Aires, Argentina Mindbody A tiempo completo

    We're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we're...