Customer Success Manager

hace 5 meses

Buenos Aires, Argentina Carrot Fertility A tiempo completo

**About Carrot**:
Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. Whether there is a need for care through fertility preservation, male-factor infertility, pre-pregnancy, IVF, pregnancy and postpartum, adoption, gestational surrogacy, or menopause, Carrot supports members and their families through many of the most memorable and meaningful moments of their lives. With Carrot, you can pursue your possible.

**The Role**:
Carrot is seeking a Customer Success Manager to support new and existing Carrot customers, helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction. The Customer Success Manager acts as a trusted advisor to HR benefits leaders, helps communicate the value of the Carrot product, and responds to customer needs, questions and requests.

**Our Customer Success Managers**:

- Proactively engage with customers to understand their needs, challenges, and objectives.
- Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership. From onboarding through the full customer lifecycle
- Develop a deep understanding of the customer's business and industry to provide tailored solutions and advice.
- Work closely with customers to create and execute a success plan that aligns with their business objectives and maximizes the value they receive from our solutions.
- Act as a customer advocate within the company, representing their feedback and needs to relevant teams.
- Ensure timely resolution of customer issues, working closely across Carrot teams.
- Provide education and resources to customers to enable them to effectively use our products/services.
- Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings.

**Minimum Qualifications**:

- 3+ years of professional experience in a Customer Success, Account Management, or Project Management role, ideally in a high-growth, start-up environment
- Enthusiasm for Carrot Fertility's mission and eagerness to become a part of our collaborative, friendly, and dynamic team
- Detail-oriented with strong analytical, writing, and communication skills
- Must be able to develop and grow relationships with customers
- Track record of high customer satisfaction
- Experience working with full lifecycle of customer success
- Fluency in written and spoken English

**Preferred Qualifications**:

- Experience with Salesforce or other CRM
- Some familiarity with Carrot's buyers (HR benefits leaders) is preferred, but not required
- Comfortable working in an fast paced environment; organized, diligent, and self-motivated
- Process-oriented with an automation/efficiency mindset; experience developing best practices, creating scalable systems and automating routine processes
- Ability to adopt a continuous improvement mindset and actively contribute to the processes and procedures of the Customer Success team

**Compensation**:
Carrot is committed to providing a competitive and holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, short
- and long-term incentives, parental leave, family-forming resources, and a competitive compensation package. Actual compensation is commensurate with experience and confirmed job-related skills.

**Why Carrot?**

Carrot has received national and international recognition for its pioneering work, including Best Diversity, Equity, & Inclusion Product from the Anthem Awards, Fast Company's Most Innovative Companies, CNBC's 100 Barrier Breaking Startups, and more. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, healthcare innovation and diversity, equity, and inclusion, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more.

  • Customer Success Manager

    hace 3 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Mercell A tiempo completo

    Customer Success Manager at MercellMercell is revolutionizing public procurement, making it accessible and effortless for everyone involved. As a Customer Success Manager, you will be part of the Customer Success team, delivering value to all customers by engaging in a consistent, sustainable, scalable way across all markets and solutions.Key...

  • Success Customer Manager

    hace 3 meses

    Buenos Aires, Argentina HRprofile A tiempo completo

    **HR Profile**, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Customer Success Manager** for our client, a multinational company specializing in digital development and agile solutions, with operations in the USA, Chile, Mexico, and Colombia. **Objective**: As a Customer Success Manager,...

  • Customer Success Manager

    hace 4 semanas

    Buenos Aires, Argentina SAP A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for driving customer satisfaction and retention by providing exceptional support and guidance to our customers.Key ResponsibilitiesDevelop and execute customer success plans to ensure...

  • Customer Success Manager

    hace 3 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Mercell A tiempo completo

    Customer Success ManagerAt Mercell, we're revolutionizing public procurement to make it accessible and effortless for everyone involved. Our mission is to bring public buyers and visionary suppliers together seamlessly to make deals easier and shape the future.We're a dynamic culture built on continuous growth, trust, and collaboration, offering an...

  • Customer Success Manager

    hace 5 meses

    Capital Federal, Buenos Aires, Argentina Teradata A tiempo completo

    What You'll Do The Customer Success Manager is a strategic customer facing position focused on increased adoption of Teradata technologies and value realization of their investment. You will advocate Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills, and empathy to meet...

  • Customer Success Manager

    hace 4 semanas

    Buenos Aires, Argentina Mercell A tiempo completo

    Customer Success Manager at MercellAt Mercell, we're revolutionizing public procurement to make it accessible and effortless for everyone involved. Our vision is to create a seamless experience for public buyers and visionary suppliers to collaborate and drive growth.We're seeking a Customer Success Manager to join our team, responsible for delivering...

  • Customer Success Manager

    hace 5 meses

    Buenos Aires, Argentina Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Customer Success Manager

    hace 5 meses

    Buenos Aires, Argentina Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Customer Success Manager

    hace 3 semanas

    Buenos Aires, Buenos Aires C.F., Argentina SAP A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for ensuring the successful adoption and utilization of our solutions by our customers.Key ResponsibilitiesDevelop and execute customer success plans to drive customer satisfaction and...

  • Customer Success Manager

    hace 3 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Mercell A tiempo completo

    Customer Success ManagerAt Mercell, we're revolutionizing public procurement to make it accessible and effortless for everyone involved. Our mission is to bring public buyers and visionary suppliers together seamlessly to make a great deal easier and shape the future.We offer a dynamic culture built on continuous growth, trust, and collaboration, where your...

  • Customer Success Manager

    hace 4 semanas

    Buenos Aires, Argentina SAP A tiempo completo

    About the RoleSAP is seeking a highly skilled and motivated individual to join our Customer Success team as a Customer Success Manager. As a key member of our team, you will be responsible for driving customer success and growth through strategic account management, customer engagement, and solution implementation.Key ResponsibilitiesDevelop and execute...

  • Customer Success Manager

    hace 5 meses

    Buenos Aires, Argentina Ailet A tiempo completo

    Customer Success Manager (Account) Required work experience: 1-3 years Full time, remote work **About the company** We’re Ailet, a leading tech company providing high-tech services to the FMCG/Retail sector using image recognition technologies to boost sales efficiency. Our solutions grant real-time measurements of the most relevant shelf indicators....

  • Customer Success Manager

    hace 3 meses

    Buenos Aires, Argentina Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Customer Success Manager

    hace 1 mes

    Buenos Aires, Argentina Recruitment Room A tiempo completo

    What we are looking forWe're looking for a Customer Success Manager who will be the first point of contact with our customers and whose mission is to make our users' experience enjoyable.What does the job involveAs a Customer Success Manager, your general missions will be to:Be accountable for a dedicated seller portfolio,Upsell our different solution:...

  • Customer Success Manager

    hace 1 mes

    Buenos Aires, Argentina Salesforce A tiempo completo

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category: Customer Success About Salesforce: We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every...

  • Customer Success Manager

    hace 2 semanas

    Buenos Aires, Argentina OpenNebula Systems A tiempo completo

    For over a decade now, OpenNebula Systems has been leading the development of the European open source technology that helps organizations around the world to manage their corporate data centers and build their Enterprise Clouds.If you want to join an established leader in the cloud infrastructure industry and the global open source community, keep reading,...

  • Customer Success Manager, CTP

    hace 3 semanas

    Buenos Aires, Argentina IQVIA A tiempo completo

    Job Overview The Customer Success Manager, under broad guidance, partners with our customers to ensure their business needs are met through our products and services and to continuously help them realize strong ongoing return on investment for our mutual success. Essential Functions 1. Ensures fulfillment of contract specifications and ad-hoc client...

  • Customer Success Manager

    hace 5 meses

    Capital Federal, Buenos Aires, Argentina Auravant A tiempo completo

    **Descripción del puesto**: Nos encontramos en la búsqueda de profesionales agronómicos con experiência en gestión de clientes para sumarse al equipo comercial como **Customer Success Manager**. **_Principales responsabilidades:_** - Trabajar de manera directa con los clientes, asegurando que reciban los recursos y la asistencia necesaria para alcanzar...

  • Customer Success Manager

    hace 3 semanas

    Buenos Aires, Argentina SAP A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for guiding our customers through their business journey with our solutions, increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products within their...

  • Customer Success Manager

    hace 5 meses

    Buenos Aires, Argentina Gorgias A tiempo completo

    Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time. We raised $25 million in our Series B...