Customer Success Manager
hace 1 semana
Customer Success Manager (Account)
Required work experience: 1-3 years
Full time, remote work
**About the company**
We’re Ailet, a leading tech company providing high-tech services to the FMCG/Retail sector using image recognition technologies to boost sales efficiency. Our solutions grant real-time measurements of the most relevant shelf indicators. We help brands to know what’s happening in-store and how to improve sales performances.
Ailet is collaborating with the strongest brands in the FMCG community. We already worked with Danone, Mars, Kraft Heinz, and P&G. We have more than 30 clients Worldwide.
Due to scalability and business growth, we are looking for a **Customer Success Manager.**
**Why join us**
- Creating long-lasting client relationships and developing the businesses are our main goals.
- Committing to the success of our clients all over the globe is our strategy.
- We’ve found an incredibly strong product-market fit across global CPG brands.
- Ailet is committed to continue success and facilitate the growth empowered by the best team and investors.
**What our Customer Success Manager will do**:
**Account management**:
- Become customer’s advocate & escalation point;
- Build relationships and collect feedback regularly;
- Ensure service is provided at sufficient level of quality;
- Manage relationships with all partners involved;
- Orchestrate overall billing and payments.
**Customer Success**:
- Know customer’s processes and KPIs;
- Make sure Ailet solution drives customer’s operational excellence;
- Conduct benchmarking analysis among trusted pool of clients;
- Consult customers on best-in-class processes and latest IR use-cases;
- Catch market trends and share it with Ailet R&D team (product managers);
- Conduct business review meetings with customers, obtain data for case-studies.
**Farming**:
- Grow MRR through up-sell and cross-sell potential;
- Build yearly revenue plan for each entrusted customer and execute it;
- Ensure benchmarking level of customers retention;
- Maintain NRR (Net Revenue Retention) KPI at a strongly positive level.
**Who we’re looking for**:
- English and Spanish speaking/writing at B2+ is **a must**;
- Experience in CSM or BDM in the field of FMCG, Retail up to 2 years;
- 2+ years of experience in **B2B SaaS sales and marketing**;
- Excellent verbal & written presentation and project management, creating projects analytics, interaction with all levels both internally and externally.
- Experience in the creation of a sales plan and its implementation;
- Experience in developing, implementing and conducting customer surveys (NPS). Processing the results of surveys on product satisfaction;
- Advanced digital literacy.
**Nice to have**:
- Experience with Enterprise clients;
- Technical background.
**Terms of cooperation**:
- Remote work in your time zone (From any part of Latin America);
- Monthly income & semi annual bonuses for achieving targets;
- Work in the international projects using the most modern technologies;
- Freelance contract based, monthly payment in USD.
We’ll be glad to meet you
**Please make sure to send your CV in English.**
**Job Types**: Full-time, Contract, Permanent
Contract length: 12 months
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