Customer Success Manager

hace 1 semana


Buenos Aires, Argentina NEXT IDEA TECH A tiempo completo

We are seeking a Customer Success Manager who will be pivotal in leading product implementation and providing continuous support throughout the client lifecycle.

This role involves advising finance professionals across various levels, customizing and optimizing their financial planning and analysis processes, and ensuring they are fully trained on the latest product updates.


Responsibilities:

  • Facilitate clients in simplifying and implementing models and data within our environment, enhancing their financial planning and analysis capabilities.
  • Conduct detailed business analyses to identify problems, opportunities, and provide solutions, advising on budgeting, forecasting, financial modeling, and reporting among other areas.
  • Manage and validate customerproduced data, with an emphasis on improving customer care quality.
  • Recommend process enhancements to optimize procedures and maximize outcomes.
  • Develop longterm strategic relationships with clients, understanding their requirements, and providing continuous financial reporting support.

Qualifications and Requirements:

  • 13 years or more of experience in customer success, consulting, or a similar clientfacing role, preferably with a background in finance or accounting.
  • Proficient in advanced Excel functionalities including formulas, Vlookup, Pivot Tables, Power Query, and building complex models.
  • Exceptional communication and relationshipbuilding skills, with the ability to professionally interact with finance leaders such as CFOs, VPs, and Directors from leading companies, manage expectations, and lead customers to successful outcomes.
  • A Bachelor's degree or equivalent experience in a related field.

We Offer:

  • A collaborative and teamoriented work environment with flexibility in scheduling, encouraging worklife balance.
  • A platform for professional growth and longterm career development within our organization.

Pay:
From $250,000.00 per month

Education:

  • Bachelor's (required)

Language:

  • English (required)

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