Senior Customer Success Manager

hace 5 días

Buenos Aires, Argentina V2 Cloud A tiempo completo

Join us on our mission to enable people to reconnect with nature and be able to work from wherever they are happiest.
V2 Cloud is not a regular tech SaaS start-up. We were and will be Round “O” financed. “O”rganic growth independence means we're not pressured by external investors' interests or timelines, enabling us to prioritize long-term innovation over short-term gains. Each year we share our profits with employees, and none of them are assholes, because life is too short to work with a**holes.

**Your role**:
As the **Senior Customer Success Manager** at V2 Cloud, you'll lead the charge in enhancing and designing customer success, retention, and loyalty. You will refine success strategies and implement effective customer segmentation to ensure personalized and efficient experiences. Your role involves setting clear retention goals, aligning with broader business objectives, and fostering collaboration across teams to meet customer needs comprehensively. By regularly analyzing performance metrics, you'll guide strategic improvements and champion a company-wide culture of proactive, fanatical customer service.

**As part of V2 Cloud Product Team, you will**:

- Lead the Customer Success team to enhance customer fanatical service, retention, and product loyalty by implementing high-quality customer service and implementation processes.
- **Develop and refine customer success strategies and processes to improve customer lifecycle management, from onboarding and training to retention and upselling**.
- Design, implement, and manage customer segmentation strategies to ensure a personalized and efficient experience for all customer tiers.
- Establish clear retention goals and success metrics for the department, and ensure alignment with the broader business objectives of the V2.
- Work closely with the sales, marketing, support and product teams to align strategies that meet customer needs effectively.
- Regularly report and act on team performance and customer health metrics to the company's leadership and stakeholders.
- Identify common customer challenges and coordinate with the product management team to develop systematic strategies to improve our product and customer experience.
- Spearhead the creation and implementation of a comprehensive toolkit of customer success resources, including customer health check protocols, QBR templates, and success planning methodologies.
- Lead and scale the customer success team,
- **Own a company-wide fanatical customer service mindset, championing customer needs and proactive service across all departments.**

**Requirements**:

- Minimum of 8 years of experience in customer success or client services roles within a SaaS environment, with at least 3 years in a leadership position.
- **Proven track record of building and leading customer success teams and developing customer relationship programs in a SaaS company.**:

- Strong leadership skills with the ability to drive change and influence cross-functional teams.
- **Excellent analytical skills with an aptitude for understanding and using data to inform decisions and drive customer success initiatives.**:

- Deep understanding of customer success technology.
- Exceptional communication and interpersonal skills and strong problem-solving skills.
- **Experience in designing and implementing customer success processes and infrastructures to improve customer satisfaction and retention.**:

- Strong problem-solving skills.

You'll have the opportunity to contribute creating the best remote work experience for people and companies.

**Need more reasons to join?**
Our fully remote crew, stationed on planet Earth (for now), coming from different social realities and experiences, is a blend of youthful energy, dynamic innovators, and customer champions, redefining the way that we live, we work and learn. We believe that Together as a Team (and not just as a collection of people) we are Invincible

**The process?**
Instead of talking about resumes too much, we kick off our journey together with an engaging assessment that lets your skills do the talking. So don't hesitate - let's embark on this mission together.

We are flexible on the contractor/contributor basis for cooperation, Our compensation is competitive. We discuss it individually to make it best for you and adjust it to your country requirements.

Pay: From $2,215,000.00 per month

Application Question(s):

- Why do you think you fit this role?
- What is your monthly remuneration for services expectations (in USD)?

**Experience**:

- SaaS company: 2 years (preferred)
- building CS strategies: 1 year (preferred)

**Language**:

- English fluently (preferred)

  • Customer Success Manager

    hace 6 días

    Capital Federal, Buenos Aires, Argentina Teradata A tiempo completo

    What You'll Do The Customer Success Manager is a strategic customer facing position focused on increased adoption of Teradata technologies and value realization of their investment. You will advocate Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills, and empathy to meet...

  • Customer Success Manager

    hace 4 días

    Buenos Aires, Argentina Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Customer Success Manager

    hace 7 días

    Buenos Aires, Argentina Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Customer Success Manager

    hace 5 días

    Capital Federal, Buenos Aires, Argentina Auravant A tiempo completo

    **Descripción del puesto**: Nos encontramos en la búsqueda de profesionales agronómicos con experiência en gestión de clientes para sumarse al equipo comercial como **Customer Success Manager**. **_Principales responsabilidades:_** - Trabajar de manera directa con los clientes, asegurando que reciban los recursos y la asistencia necesaria para alcanzar...

  • Customer Success Manager

    hace 5 días

    Buenos Aires, Buenos Aires C.F., Argentina Strategy A tiempo completo

    Strategy Autonomous City of Buenos Aires, Buenos Aires Province, ArgentinaCustomer Success ManagerGet AI-powered advice on this job and more exclusive features.Company DescriptionStrategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends — we set them...

  • Customer Success Manager

    hace 1 día

    Buenos Aires, Buenos Aires C.F., Argentina AppsFlyer A tiempo completo

    AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room and privacy-preserving technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of...

  • Senior Customer Success Manager

    hace 1 semana

    Buenos Aires, Argentina Tiendanube | Nuvemshop A tiempo completo

    **Sobre Tiendanube**: Tiendanube es la plataforma de e-commerce líder en Latinoamérica, con más de 10 años en el mercado. Actualmente más de 120.000 marcas nos eligen para vender online y potenciar sus negocios. Trabajamos con un propósito muy claro: potenciar y motivar a emprendedores, PyMEs y grandes marcas a transformar sus sueños en historias que...

  • Customer Success Manager

    hace 3 semanas

    Buenos Aires, Argentina Workwolf A tiempo completo

    Are you passionate about being part of a fast-paced environment? Do you enjoy working as a team to help others achieve their goals while achieving your own? Workwolf is on the hunt for a passionate and results-driven Customer Success Manager to join our team. As a CSM, you will play a pivotal role in ensuring our clients maximize the value of our platform,...

  • Customer Success Manager

    hace 6 días

    Capital Federal, Buenos Aires, Argentina Auravant A tiempo completo

    Nos encontramos en la búsqueda de profesionales agronómicos con experiência en gestión de clientes para sumarse al equipo comercial como Customer Success Manager. **Principales responsabilidades**: Trabajar de manera directa con los clientes, asegurando que reciban los recursos y la asistencia necesaria para alcanzar sus objetivos. Analizar el nível de...

  • Customer Success Account Mgmt

    hace 2 semanas

    Buenos Aires, Argentina Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Customer Success Manager

    hace 2 días

    Buenos Aires, Buenos Aires C.F., Argentina MicroStrategy® Incorporated A tiempo completo

    Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends — we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better decisions and...

  • Senior Customer Success Manager

    hace 1 semana

    Buenos Aires, Argentina MicroStrategy Services Corp. A tiempo completo

    Company Description **Job Description**: **Company Description**: MicroStrategy (Nasdaq: MSTR) is the largest independent publicly traded analytics and business intelligence company. The MicroStrategy analytics platform is consistently rated as the best in enterprise analytics and is used by many of the world’s most admired brands in the Fortune Global...

  • Senior Customer Success Manager

    hace 6 días

    Buenos Aires, Argentina MicroStrategy Argentina A tiempo completo

    Company Description **Job Description**: **Company Description**: MicroStrategy (Nasdaq: MSTR) is the largest independent publicly traded analytics and business intelligence company. The MicroStrategy analytics platform is consistently rated as the best in enterprise analytics and is used by many of the world’s most admired brands in the Fortune Global...

  • Senior Customer Success Manager

    hace 4 días

    Buenos Aires, Argentina MicroStrategy Services Corp. A tiempo completo

    Company Description **Job Description**: **Company Description**: MicroStrategy (Nasdaq: MSTR) is the largest independent publicly traded analytics and business intelligence company. The MicroStrategy analytics platform is consistently rated as the best in enterprise analytics and is used by many of the world’s most admired brands in the Fortune Global...

  • Success Manager

    hace 5 días

    Buenos Aires, Buenos Aires C.F., Argentina Zebra A tiempo completo

    Job Description:This Success Manager - Customer Advocate role is a critical position that requires a unique blend of technical expertise, business acumen, and interpersonal skills. You will serve as the post-sale creator of programs and calls to action to drive lifecycle retention and adoption for segments of customers.You will work closely with sales and...

  • Customer Success Manager

    hace 6 días

    Buenos Aires, Argentina Sagan A tiempo completo

    **Job Title: Customer Success Manager** Location: Remote (EST Time Zone) **Work Schedule**:Monday-Friday, 9 am - 5 pm (EST) **About Us**: Our company is a leading marketing agency specializing in local SEO for home service businesses. We are committed to delivering exceptional results for our clients and providing a welcoming and supportive environment for...

  • Customer Success Manager

    hace 5 días

    Buenos Aires, Argentina Percona A tiempo completo

    As the leading provider of open-source database solutions, Percona’s Customer Account Teams own and execute a portfolio of renewal contracts for Percona customers in an assigned territory. The Customer Success Manager will own their renewal pipelines, identify growth opportunities, negotiate contracts, and work cross-functionally to ensure the customer’s...

  • Customer Success Specialist

    hace 2 semanas

    Capital Federal, Buenos Aires, Argentina CIAL Dun & Bradstreet A tiempo completo

    **Why work with us?** We are a fast-growing company that is revolutionizing the world of data in Latin America! CIAL Dun & Bradstreet is the leading provider of business decisioning solutions and commercial data across Latin America and the Caribbean. Our solutions are designed to transform how businesses manage risk and make critical decisions about the...

  • Customer Success Manager

    hace 1 semana

    Buenos Aires, Argentina Payoneer A tiempo completo

    **Customer Success Manager, Trilingual English/Spanish/Portuguese** **Build Your Career | Have Fun | Make a Difference** Payoneer's mission is to empower businesses to go beyond - beyond borders, limits and expectations. In today's digital world, Payoneer enables businesses of all sizes from anywhere in the world to access new economic opportunities by...

  • Senior Success Guide

    hace 7 días

    Buenos Aires, Argentina Salesforce A tiempo completo

    Job Category Customer Success Job Details The role of the Senior Success Guide is crucial in helping to grow value and improve adoption. The Senior Success Guide will engage with customers across all account segments, delivering 1: many programs and 1:1 success guidance to all Premier customers from the Hubs. Senior Success Guides provide the right...