Customer Service Coordinator
hace 1 semana
Job Title: Customer Service Coordinator - Latam
Location: Remote
Work Schedule: 40 hours per week, evenings and weekends required on a rotating schedule.
Job Description:
As a Customer Service Coordinator, you will be the first point of contact for our customers, managing communications through calls and emails. This role blends customer support with sales responsibilities, providing a dynamic work environment. You will use our CRM software to schedule service appointments, respond to customer inquiries, and ensure a smooth service experience. Your ability to manage customer relationships and maintain high service standards will be crucial in driving our business success.
Responsibilities:
- Communicate with customers via phone and email to schedule service appointments and address their concerns.
- Utilize FieldEdge software to efficiently manage customer interactions and data. Experience with ServiceTitan is also advantageous.
- Contribute to sales by understanding customer needs and recommending appropriate services.
- Maintain high levels of customer satisfaction by providing timely and accurate responses.
- Handle customer complaints and escalate complex issues as needed.
- Ensure accurate data entry and management in our scheduling and CRM systems.
Qualifications:
- Proven experience in a customer-facing role, preferably in the HVAC or related service industry.
- Excellent communication skills and phone etiquette.
- Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
- Proficiency in CRM and scheduling software; experience with FieldEdge or ServiceTitan is a plus but not required.
- Fluent English proficiency
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