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Service Coordinator

hace 3 meses

Buenos Aires, Buenos Aires C.F., Argentina Lenovo A tiempo completo

General Information:

  • Req #
  • WD Career area:


Services
  • Country/Region:
  • Argentina
  • State:
  • Capital Federal
  • City:
  • CABA
  • Date:


Monday, June 26, 2023
  • Working time:
  • Fulltime

Additional Locations:


 Argentina
  • Capital Federal
  • CABA

Why Work at Lenovo:


Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We're not just a US$70 billion revenue Fortune Global 500 company, we're one of Fortune's Most Admired. We're transforming the world through intelligent transformation, offering the world's most complete portfolio of smart devices, infrastructure, and solutions.

With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that's missing? Wellyou...

Description and Requirements:


The SMO (Services Management Office) Service Coordinator will support the Service Delivery Manager deliver an efficient service to Lenovo Device as a Service (DaaS) / Managed Services customers.

-
Order Management

  • Processing orders for new devices, and redeploying existing devices
  • Support the device forecasting process


 Order Management
  • Order to Install process
  • Oversee configuration of Desktop, Laptop and Tablet devices
  • Monitor and manage the inventory levels
  • Utilize Order Management tools

Account Management

  • Can translate contract terms into operational deliverables
  • Manage the service lifecycle of deployed devices
  • Creation of customer invoices
  • Well versed in Purchase Order administration

Service Management & Productivity Improvement

  • Experience in an Account Operations environment
  • Manage incidents and requests from clients
  • Facilitate a resolution to any technical escalations
  • Prepare documentation to track and report on SLA performance
  • Identify and support initiatives to improve client service delivery
  • Build solid working relationships with partners & suppliers

Client Experience

  • Interact with the clients
  • Facilitate an answer to any queries associated with their aligned contract(s)
  • Be on top of any issues within their customer environment
  • Demonstrate an obsession to maximize client satisfaction levels

Position Requirements

  • 12 years project coordination experience, ideally in a services environment
  • Fluent in English
  • Experience with ticketing tools (preferably ServiceNow)
  • Skilled in Excel / Reporting
  • Persistent, detail oriented, able to multitask
  • Must have a good attitude towards learning, and implementing change

Additional Locations:


 Argentina
  • Capital Federal
  • CABA
  • Argentina


 Argentina
  • Capital Federal


 Argentina
  • Capital Federal
  • CABA