Service Implementation Coordinator

hace 3 semanas


Buenos Aires, Argentina Philips Iberica SAU A tiempo completo
About the Role

We are seeking a highly skilled Service Implementation Coordinator to join our team at Philips Iberica SAU. As a key member of our organization, you will play a critical role in providing people-management and strategic leadership to employees and teams responsible for the delivery of implementation, adoption, optimization, and professional services within the healthcare market.

Key Responsibilities
  1. Business Development and Growth

Work closely with account teams to help close business and grow professional services revenue.

Customer Liaison and Support

Liaise between customers, R&D, product management, sales, customer support, and technical services to resolve product, status, and service inquiries.

Escalation Management

Manage escalations when necessary, ensuring service recovery and other actions to resolve service-related issues.

Team Management and Development

Select, develop, and evaluate personnel.

Customer Satisfaction and Success

Continually seek opportunities to increase customer satisfaction, deepen customer relationships, and enhance customer success.

Market Understanding and Adaptation

Understand local customers' environments, local challenges, and regulations to ensure overall customer success with our solutions, products, and services.

Collaboration and Innovation

Collaborate with product & BG teams to build technology & services that drive customer success, reduce cost of delivery, increase automation, decrease customer effort, and enhance solutions.

Practice Management and Vision

Manage the Professional Services practice and/or sub-functions to an agreed set of metrics, helping to set the vision for its evolution.

Team Goal Setting and Oversight

Set measurable goals and expectations for team members and help them be successful.

Service Delivery Oversight

Provide service and/or solution delivery oversight to ensure all project management and/or delivery standard processes are followed.

Requirements
  1. Project Management Experience

5 years managing projects in RIS/PACS technology or healthcare technology.

Business and People Management

People and business management experience (P&L Management, forecast reporting, and strategic planning).

Project Management Knowledge

Project Management knowledge.

Healthcare Technology Experience

Experience in healthcare technology companies.

Continuous Improvement

Knowledge in Continuous Improvement Methodologies.

Education and Certifications

Bachelor's degree in Computer Science or a related field in Healthcare Technology.

Additional Certifications

PMP certification and/or ITIL Foundations is a plus.



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