Service Manager
hace 2 semanas
Anton Paar will establish a new wholly-owned subsidiary in Vicente López, Buenos Aires, Argentina starting on January 2025. Therefore, we are looking for someone to join our team as Service Manager.
The Service Manager will be responsible for leading the Service organization towards its business goals.
Responsibilities:- Manages a team of Service Technicians. Interviews, makes hiring and recommendations, develops staff, assigns and schedules work, and appraises performance.
- Ensures that Service Technicians are properly trained and their skills are continually being advanced. Conducts staff training as appropriate.
- Maintains adherence to service department policies and procedures in accordance with corporate and industry safety and quality standards.
- Compiles and maintains operational records, such as repair time records, repair and maintenance statistics, and test results.
- Reports product failure trends and/or product weaknesses to the appropriate product groups.
- Responsible for oversight in the identification and routine calibration of test equipment.
- Maintains close relationship with key customers and drives negotiations to close service contracts
- Follows up on Customer Feedback Surveys to ensure customer satisfaction
- Prepares for regular audits with Regional Service Management
- Performs other duties as assigned.
- Bachelor's degree required in electrical, mechanical or chemical engineering, physics or related field.
- 3 years of management experience.
- 3 years of experience working in a technical services environment.
- Attends mandatory in-house technical training courses to stay current on new developments in the field.
- Skill in using electronic schematics, electronic testing equipment and repair tools in order to assist and support service technicians.
- Analytical problem-solving skills.
- Excellent verbal/written communication and interpersonal skills.
- Exceptional customer service skills.
- Must be fluent in English
Anton Paar Argentina offers you a unique and rewarding position within an innovative and growing company. We offer competitive salary and an opportunity for professional growth within the Anton Paar organization. This position includes company car.
Please submit your CV and motivation letter in English language.
Entry:Immediately
Backstage:Service / Technical Sales & Service Support
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