Service Delivery Manager
hace 7 meses
At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._
**Job Summary**:
At Tetra Pak we are looking for new Service Delivery Manager who will drive growth, profitability and capabilities in Technical Service business, Customer Management responsibilities for a large segment of the business in the market area and deploy the Technical Services portfolio.
Ensuring the quality of labour service delivery to customers in accordance with the world class industry standards. Secure resource readiness, responsiveness and capability to fulfil the current & future business needs. Drive optimal utilisation, operational cost optimisation and manage maintenance work profitability. Responsible to keep customer centricity in decision making and to ensure high level collaboration with market operations. Manage the customer service operations in efficient manner by liaising and leveraging the cross functional teams.
You will be travelling 75% of your time to our customer sites (Argentina).
You will be based in preferably in Buenos Aires, Argentina.
**What you will do**:
As a Service Delivery Manager, you will:
- Lead the supervision of field force activities to ensure that they are executed to a high standard and in line with agreed procedures, safety standards and regulations, ensuring that all assignments are manned in an efficient and eff ective way to satisfy customers.
- Lead the support to the FSE to resolve issues, making sure the Problem Solving Methodology and Issue Resolution escalation process is consistently followed and applied to ensure rapid and permanent resolution.
- Provide regular and consistent communication to relevant stakeholders, including account teams, on issue status and next steps.
- Serve as Issue Driver, as required.
- Lead the analysis and follow up of Customer Experience Surveys and feedback from account teams in own area of responsibility, drive relevant action plans to improve customer satisfaction.
- Lead the timely and high quality completion of all relevant technical reports from the team in own area ofresponsibility.
- Lead, develop and manage the field force team according to the global HR processes, standards and definitions.
- Participate in creation and lead execution of the competence development and certification plans for the field force in own area of responsibility.
- Participate in market area tactical planning and resourcing process,by providing relevant inputs for capacity and competence development.
- Participate in extended account teams in own area of responsibility to ensure the service delivery meets expectations of account team and customer stakeholders.
**We believe you have**:
- Minimum 05 years experience as Service Engineer (in food industry would be a plus)
- Minimum 05 years of front line experience with customers.
- Team leadership experience preferred.
- Strong technical knowledge of equipments.
- Strong productivity and continuous improvement focus.
- Understanding of maintenance and reliability concepts.
- Profiiciency in english language.
**We Offer You**
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
This job posting expires on** February, 21**.
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