Customer Site Build Team Lead

hace 2 semanas

Buenos Aires, Buenos Aires C.F., Argentina Lenovo A tiempo completo

General Information:

  • Req #
  • WD Career area:


Customer Experience
  • Country/Region:
  • Argentina
  • State:
  • Capital Federal
  • City:
  • CABA
  • Date:


Thursday, June 8, 2023
  • Working time:
  • Fulltime
    Additional Locations:
  • Argentina
  • Capital Federal
  • CABA

Why Work at Lenovo:


Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We're not just a US$70 billion revenue Fortune Global 500 company, we're one of Fortune's Most Admired. We're transforming the world through intelligent transformation, offering the world's most complete portfolio of smart devices, infrastructure, and solutions.

With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that's missing? Wellyou...

Description and Requirements:

  • Your primary responsibilities will be:
  • Enhance customer satisfaction with short turnaround time for site set up and changes.
  • Collaborate closely with team members to support the implementation of new capabilities.
  • Conduct analyses related to site operations, providing insights and recommendations to optimize goal achievement.
  • Manage timely resolution of customer issues and maintain high quality service levels.
  • Serve as the main point of contact between the site build team and stakeholders, facilitating smooth communication and collaboration.
  • Develop decision making procedures and resource allocation strategies for the site build team, ensuring optimal resource utilization and successful task outcomes.
  • Develop and implement strategies to drive scalable site build capacity and meet the needs of customers.
  • Analyze user behavior and trends to identify opportunities for optimizing web site productivity and enhancing the customer experience.
  • Collaborate with crossfunctional teams, including sales, marketing, and product development, to align efforts and achieve common goals centered around customer satisfaction.
  • Leverage strong communication skills to effectively engage with customers, understand their pain points, and tailor solutions to their needs.
  • Collaborate with the marketing team to create compelling content, campaigns, and promotions that support customer needs.
  • Monitor web site analytics, track key performance indicators (KPIs), and ensure sites are accurately tagged to support measurements.
  • Working conditions:
  • Standard office and/or remote.
  • Nonstandard office hours. Must be able to work a flexible day/night/weekend schedule.
  • Work effectively during hours conducive to teams located in China, US, Brazil, Argentina, and Eastern Europe.
  • Education & Experience:
  • Bachelor's degree in marketing, business administration, or a related field (or equivalent work experience) with no less than 21 semester (32 term) credits in one or a combination.
  • Proven experience in driving web site utilization, growth customer acquisition, and improving web site productivity.
  • Experience with inside sales, including customer communication, relationship building, and leading conversations.
  • Excellent communication skills, both written and verbal, with the ability to tailor messaging to different audiences.
  • Analytical mindset with the ability to interpret data, identify trends, and make datadriven decisions to optimize customer engagement.
  • Proficient in using web analytics tools and platforms to track user behavior and measure performance.
  • Creative thinker with the ability to generate innovative ideas and solutions to enhance customer engagement.
  • Strong project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
  • Selfmotivated and resultsoriented, with a proactive and entrepreneurial mindset.
  • Language: Must be proficient in English (Verbal / Written)

Additional Qualifications:

  • Experience in managing a team responsible for maintaining web sites, ensuring consistent updates, and optimizing user experience.
  • Strong leadership and team management skills, with the ability to motivate and guide team members towards achieving goals.
  • Knowledge of web development and content management systems (CMS), enabling effective collaboration with technical teams.
  • Ability to manage, provide constructive feedback, and mentor team members for professional growth.
  • Proven ability to manage multiple web request simultaneously, prioritize tasks, and allocate resources effectively.


If you are passionate about driving customer engagement, exceeding targets, and optimizing web site productivity while understanding and responding to customer needs, we would love to hear from you.

Join our team and play a key role in shaping our web site's success, fostering strong customer relationships, and delivering an exceptional customer experience.

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