Team Leader Customer Service

hace 2 semanas

Buenos Aires, Buenos Aires C.F., Argentina Amex A tiempo completo

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways.

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.


At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.


Our mission is to be the world more respected service brand; therefore, our main goal is to deliver high quality customer service and excellent solutions.

Our cardmembers expect flawless experience through our centers; our team leaders are responsible for leading and ensuring these expectations.

This position is responsible for the day-to-day operation, with specific focus on performance management, quality results, service levels, excellent customer experience and employee engagement.

Responsibilities also include coaching and guidance of a group of analysts to operate as a team, build strong relationship with sending markets, conduct regular team meetings and arrange timely training for analysts as appropriate.

You will also have to proactively solve problems and provide timely resolution to ensure mínimal impact to customers and employee satisfaction.

Identify course of action for problems resolution and effectively communicate plans to those impacted.

Main Responsibilities:

  • Metrics follow up, Coaching, motivation and team building activities.
  • Performance and team development.
  • Link between operation and management.
  • Monitor performance of staff members according to established monitoring standards.
  • Make hiring decisions and conducts monthly performance appraisals
  • Conduct regular team meetings.

Skills & Qualifications:

  • Advanced Italian/English/Spanish
  • Excellent communication skills at all levels
  • Ability to work in a fastpaced, multicultural environment with weekly & monthly goals
  • Team player
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life.

Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financialwellbeing and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

  • Customer Service Team Leader

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Infracommerce Latam A tiempo completo

    Comenzamos un 2024 a puro crecimiento Estamos revolucionando el e-commerce en LatamSi tienes ganas de sumarte a esta gran familia, te contamos que estamos buscando a un/una Customer Service Team Leader para nuestro equipo de Customer.Somos especialistas en Digital Commerce en todo Latinoamérica, proporcionamos servicios full commerce para marcas líderes,...

  • Service Center Team Leader

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Adecco A tiempo completo

    BUSCAMOS TALENTOS,EN ADECCO TE ESTAMOS BUSCANDOAim of the job:Responsibilities Serve as a single first point of contact for the customer and system users for solution service and support, including participation / contribution to Customer meetings (related to Customer support and service). Coordination with the local Field Service & Support and local IT...

  • Tls Platinum Argentina Team Leader

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Amex A tiempo completo

    TLS Platinum Argentina Team LeaderAmerican Express is looking for a Team Leader for its Premium Membership Travel and Lifestyle Services, who will be responsible to lead a team of experienced travel professionals who provide exceptional services, particularly at the high and luxury lifestyle segment.Our customers expect flawless service and look for a unique...

  • Team Leader

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Amex A tiempo completo

    You Lead the Way. We've Got Your Back.**With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a...

  • Team Leader

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Amex A tiempo completo

    You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...

  • Team Leader

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Amex A tiempo completo

    You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...

  • Customer Service

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Pandit A tiempo completo

    In charge of being in contact with the clients. Scheduling salesperson visits who will guide the clients' needs.Managing inbound and outbound calls.Our client is Florida's top provider of Impact Windows, Doors, Roofing, Solar Roofing, and HVAC Systems. Is looking for a customer service representative to work remotely.Requisitos:Experience in customer service...

  • Customer Service Platino

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Philips A tiempo completo

    Job Title: Customer Service Platino & PacificoJob title:Customer Service Platino & Pacifico (Services & Respiratory Cares)Your role: Manages relationship with the Sleep & Respiratory Care factory for service and spare parts management. Manages the relation with the Philip Call center related to SRC final users to improve service and customer satisfaction....

  • Accounts Team Leader

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Shake Again A tiempo completo

    Queremos afrontar estos desafíos con profesionales de primer nível y nos entusiasma brindar oportunidades de aprendizaje y crecimiento. Estamos orgullosos de nuestra cultura, donde ponemos en primer plano a nuestros equipos, la calidad del trabajo y los resultados del cliente.¿Qué esperas para sumarte a Shake?_Estamos buscando un_ Account Team Leader...

  • Team Leader Productores

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina IOL invertironline A tiempo completo

    IOLer se busca Team Lead de Productores Somos IOL invertironline, una empresa Fintech, y queremos sumar al nuestro equipo una persona que auma el rol de Team Leader de Productores quien reportará directamente al Country Manager de ArgentinaDesafíos del puesto:Como Team Leader de Productores tendrás a cargo el desarrollo del equipo de productores. Siendo...

  • Customer Service Intern

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Philips A tiempo completo

    Job Title: Customer Service InternJob title:Customer Service InternYour role: Executes technical service to the requests, problems, or planned service activities. These can be coordinated, scheduled and with prepared action plans from the customer care center. Solutions or actions should be carried out in accordance with our regulatory guidelines, processes...

  • Team Leader

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Readymind A tiempo completo

    Consultora de TI se encuentra en la búsqueda de un perfil Team Leader de Soporte Técnico Nível 2, quien brindará tareas de coordinación de mesa de ayuda y técnicos de nível 1.A su cargo tendrá la gestión de equipo técnico, la administración de la mesa de ayuda, contacto directo con los Directivos de la compañia.Se requiere experiência no...

  • Customer Service

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina TRAVEL SERVICES A tiempo completo

    Nos encontramos en la búsqueda de un Customer Service para área IT con experiência no menor a dos años en posiciones similares.Valoraremos postulantes con uso de Manejo de GIT, Elasticsearch, Azure, SCRUM.- se tomaran en cuenta postulantes de toda ArgentinaSomos un Grupo con 20 años de trayectoria en la gestión OMNICANAL de Servicios para Individuos y...

  • Customer Service Engineer

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Vestas A tiempo completo

    Customer Service department is a part of our Service Business Unit and is responsible for servicing all aftermarket customers with spare parts and services of the wind turbines as well as coordinating the service contracts in place.Responsibilities To be commercially aware of the contract's financial performance and requirements and inform / escalate cost...

  • Team Leader

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Suma 3 Consultores A tiempo completo

    En Suma 3 Consultores RRHH nos encontramos en la búsqueda de un Team Leader con experiência en medios digitales para nuestro cliente OMD Argentina. Nos enfocamos en profesionales egreasdos de las carerras de Publicidad, Marketing, entre otras.Personas dimamicas, comprometidas, analiticas, proactivas y con capacidad autonoma.Las principales...

  • Service Team

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Adecco A tiempo completo

    Si te interesa ser CUSTOMER SERVICE y ser parte de Adecco prestando servicios en nuestro cliente IMPORTANTE EMPRESA DEL SECTOR, desafiate a vos mismo y creá tu futuro¿QUÉ DESAFÍOS TE ESPERAN? Gestión de espacios (mudanzas internas, armado de espacios abiertos layouts) Gestión de reuniones (agendamiento, otorgación de espacio, armado de espacio,...

  • Customer Service Engineer

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Philips A tiempo completo

    Job Title: Customer Service EngineerPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with...

  • Customer Service

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Fresenius Kabi A tiempo completo

    Nos encontramos en la búsqueda de un Customer Service, preferentemente con experiência comprobable en puestos similares de 2 añosPRINCIPALES RESPONSABILIDADES:Ofrecer una atención de calidad a su plataforma de clientes principalmente a través del canal telefónico/virtual/Presencial. Atender la demanda de los clientes, Identificar y evaluar las...

  • Customer Service

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Fresenius Kabi A tiempo completo

    Nos encontramos en la búsqueda de un Customer Service, preferentemente con experiência comprobable en puestos similares de 2 añosPRINCIPALES RESPONSABILIDADES:Ofrecer una atención de calidad a su plataforma de clientes principalmente a través del canal telefónico/virtual/Presencial. Atender la demanda de los clientes, Identificar y evaluar las...

  • Customer Service

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Fresenius Kabi A tiempo completo

    Nos encontramos en la búsqueda de un Customer Service, preferentemente con experiência comprobable en puestos similares de 2 añosPRINCIPALES RESPONSABILIDADES:Ofrecer una atención de calidad a su plataforma de clientes principalmente a través del canal telefónico/virtual/Presencial. Atender la demanda de los clientes, Identificar y evaluar las...