Client Success Lead

hace 1 mes

Buenos Aires, Argentina Overdose Digital A tiempo completo

Our Story :

Founded in 2016, Overdose has grown to a family of 350+ staff, with offices across New Zealand, Australia, South East Asia, Europe and the USA. We work in a partnership format with a select group of clients looking for innovation and accelerated growth in a competitive digital landscape.
Overdose. connects unique local talent, entrepreneurial thinking, and global expertise to help merchants grow through aligned digital services for sustained business success.

We call this Complete Commerce.


About the role :

As the Client Success Lead, reporting to the Business Director, you will serve as a strategic bridge between senior leadership and Client Success Managers (CSMs), driving the successful delivery of services and aligning client strategies with long-term business goals. Your role will focus on both high-level strategic oversight and hands-on client management, ensuring seamless collaboration across internal and external teams. You will act as a trusted advisor to clients, offering a consultative approach that connects business objectives with tactical execution.

In this role, you’ll manage key client relationships, working closely with Business Directors to deliver results while coaching and guiding CSMs. Your leadership will be essential in developing team competencies, providing feedback, and ensuring client success. You’ll play a pivotal role in translating business strategy into actionable outcomes for both clients and internal teams, focusing on delivering measurable growth while refining processes and strategies.


Responsibilities :

  • Manage complex, high-value retainers, coordinating efforts across internal and external stakeholders to ensure the flawless execution of client strategies.
  • Facilitate strategic and tactical ecommerce discussions, proactively proposing and executing growth-driving initiatives tailored to your clients’ evolving needs.
  • Serve as the primary point of contact for your clients, delivering clear, timely communication and acting as a strategic advisor to foster trust and long-term relationships.
  • Collaborate with clients to identify and capitalise on growth opportunities across core areas such as Technology, CRO, SEO, Data, and SEM.
  • Collaborate with the CSM team to guide and optimise the strategic direction for their clients, aligning efforts with client’s overall business goals.
  • Coach junior team members by providing ongoing guidance, feedback, and support to nurture their professional growth and enhance client success outcomes.
  • Allocate resources effectively within your team ensuring successful project execution.
  • Drive process improvements across internal teams, contributing to financial objectives by maximising the efficiency and profitability of retainers.
  • Stay informed on industry trends, consistently sharing insights with clients and internal teams to elevate and refine strategic approaches.
  • Provide platform technical support to clients and CSMs as needed, ensuring smooth operations and addressing any technical challenges promptly.


Essential skills required :

  • 5+ years of experience in client relationship management, ecommerce, and digital marketing with a strong foundation in project management.
  • 3+ years experience managing a team, providing guidance and support to develop junior staff.
  • Proven expertise in driving client strategies, consulting with senior stakeholders, and delivering measurable business outcomes.
  • Experience and a solid understanding of key digital marketing platforms including digital analytics, search advertising, CRM, conversion optimisation, eCommerce platforms (such as Magento, Shopify, Commerce Tools), social media, and email marketing platforms.
  • Exceptional communication skills, both written and verbal, with the ability to clearly articulate strategies and insights to clients and teams.
  • Strong project management skills, with the ability to manage multiple projects under time constraints.
  • Ability to work both autonomously and collaboratively within a team, balancing strategic oversight with hands-on execution.


Perks and Benefits :

  • Flexible working arrangements.
  • Annual 13th-month performance bonus
  • Two Wellness Days days off per year.
  • Annual training allowance.
  • The chance to learn from some of the best eCom leaders all around the world.
  • Free day off to celebrate your birthday month.
  • Ability to continue your learning and development though globally recognised courses.
  • OD Parental Leave policy & support.
  • Great humans to work alongside everyday.

  • Client Success Lead

    hace 6 meses

    Capital Federal, Buenos Aires, Argentina Pro Coffee Gear A tiempo completo

    **Job Title: Client Success Lead** **Location: Remote (Global)** **Company: Pro Coffee Gear** Pro Coffee Gear, a rapidly expanding e-commerce company specializing in coffee equipment, is seeking a dedicated and proactive Client Success Lead to join our team. This remote role is integral to our company's growth and client satisfaction, involving various...

  • Client Success Lead

    hace 1 mes

    Buenos Aires, Buenos Aires C.F., Argentina Overdose Digital A tiempo completo

    About the RoleWe are seeking a highly skilled Client Success Lead to join our team at Overdose Digital. As a key member of our client success team, you will be responsible for driving the successful delivery of services and aligning client strategies with long-term business goals.In this role, you will serve as a strategic bridge between senior leadership...

  • Client Success Manager

    hace 4 semanas

    Buenos Aires, Argentina Tech Guru LLC A tiempo completo

    Role Overview As a Client Success Manager at Tech Guru, you’ll work directly with accounting firm clients, acting as their trusted advisor and ensuring their IT solutions align with business goals. While this is a non-technical role, success requires a strong grasp of technology’s role in driving business objectives. You will own the client journey from...

  • Client Success Specislist

    hace 2 meses

    Buenos Aires, Argentina GBS Group A tiempo completo

    Location: Remote - Anywhere in LATAM **Job Type**: Full-Time - Contractor Compensation: USD 1500/Monthly - To be considered for this position you must have an advanced level of English & Spanish._ **About the role**: At GBS Group, clients come first. As a Client Success Specialist, you will be the primary contact for existing clients, ensuring they...

  • Customer Success Team Lead

    hace 3 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Recruitment Room A tiempo completo

    Key ResponsibilitiesWe are seeking a Customer Success Team Lead to join our team at Recruitment Room. The ideal candidate will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded, and driving business growth through strategic partnerships.Key responsibilities include:Developing and...

  • Client Success Associate

    hace 3 meses

    Buenos Aires, Argentina GreenGrowth CPAs A tiempo completo

    **Mission Statement** We aim to become one of the top 100 CPA firms in the US through a culture of continuous improvement, positioning ourselves as the go-to partner for businesses nationwide and setting the standard for excellence in accounting. **Role Expectations** As a Client Success Associate, you will take on a dual role, combining essential...

  • Client Success Representative

    hace 6 meses

    Buenos Aires, Argentina BetterVet A tiempo completo

    Location: Remote Schedule: 40 hours per week, negotiable, including every other Saturday or Sunday **THE OPPORTUNITY** We are seeking a Client Success Representative to join our team. As a Client Success Representative, you will be the first point of contact for our clients and our veterinary staff, providing them with exceptional service, addressing...

  • Marketing Coordinator

    hace 7 meses

    Buenos Aires, Argentina Builder Lead Converter A tiempo completo

    **Builder Lead Converter** **Marketing Coordinator** Builder Lead Converter specializes in optimizing the productivity of new home and remodeling sales teams by providing innovative sales support tools and services. We are dedicated to enhancing the success of home builders and remodelers across the industry. **Key Responsibilities**: - ** Social Media...

  • Enterprise Customer Success Team Lead

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina InEvent A tiempo completo

    About InEventInEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.Our Global TeamWe are a remote event tech company with team members in over 13 different...

  • Client Success Specialist

    hace 5 meses

    Buenos Aires, Argentina Sagan A tiempo completo

    **Position: Client Success Specialist** **Location**: Remote (EST Timezone) **Work Schedule**:Monday - Friday, 9 AM to 5 PM (EST) As a Client Success Specialist, you will play a crucial role in managing and optimizing client experiences from onboarding to ongoing support. You will be the primary point of contact for our clients, ensuring their needs are...

  • Costumer Success Manager

    hace 1 mes

    Buenos Aires, Argentina A-Teamwork A tiempo completo

    Are you passionate about building strong customer relationships and helping clients achieve their goals? A-Teamwork is looking for an experienced **CSM Manager** to lead our Customer Success team! As our CSM Manager, you’ll be responsible for overseeing and supporting a team of Customer Success Managers, ensuring our clients receive the best possible...

  • Sr. Client Success Manager

    hace 5 meses

    Buenos Aires, Argentina LatamCent A tiempo completo

    **ABOUT THE COMPANY** Growth Era is a leading Sales Development as a Service and growth solutions company, with a passion for generating high-quality sales pipeline and funnel management for a wide range of organizations. Growth Era's unique business model provides a full-scale, multi-channel outreach Sales Development Department to its clients, all for a...

  • Senior Copywriter

    hace 1 mes

    Buenos Aires, Argentina Lead Forensics A tiempo completo

    Senior Copywriter Hybrid - Portsmouth, UKTo be considered for this role, you need at least 2-3 years of experience within a B2B marketing copywriting role.Our team is over 400 people strong, across the UK and US, and we’re still growing. We are the leader in B2B website visitor identification. And our suite of SaaS solutions (Lead Forensics, Webeo &...

  • Grupo Quintoandar

    hace 6 meses

    Capital Federal, Buenos Aires, Argentina Grupo QuintoAndar A tiempo completo

    ¡En Grupo QuintoAndar nos encontramos en la búsqueda de un/a Classifieds Customer Success Team Lead para liderar una de nuestras iniciativas estratégicas! El principal objetivo de customer success es garantizar que nuestros clientes logren los resultados esperados, lo cual también trae un mayor customer lifetime value para la compañía. Buscamos a...

  • Client Success Project Manager

    hace 4 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Sagan A tiempo completo

    Job Title: Client Success Project ManagerSagan, an exclusive membership community for top executives, founders, and CEOs, seeks a dedicated and organized Client Success Project Manager. This key role involves managing projects from initiation to completion, ensuring timely and within-scope deliverables. The ideal candidate will work closely with internal...

  • Customer Success Manager

    hace 5 meses

    Buenos Aires, Argentina Sur A tiempo completo

    As a Customer Success Manager, your mission is to work with our clients to make sure they're getting as many quality leads while making the process friction-less for them. This role will be client facing. Your biggest priorities are: - Build strong long term relationships with clients - Manage projects to make sure everything is done...

  • Client Success

    hace 2 meses

    Buenos Aires, Argentina NTT DATA A tiempo completo

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT DATAThe Client...

  • Client Success Manager

    hace 3 semanas

    Buenos Aires, Argentina Straight Shot Post A tiempo completo

    ABOUT STRAIGHT SHOT POST Straight Shot Post is a dynamic social media agency focused on delivering powerful content and building strong client relationships. We value transparency, honesty, effort, and simplicity—qualities that guide our interactions and work every day. We’re not just looking to fill a role; we’re looking for someone who sees this as...

  • Client Success Specialist

    hace 2 meses

    Buenos Aires, Argentina GreenGrowth CPAs A tiempo completo

    **Mission Statement** We aim to become one of the top 100 CPA firms in the US through a culture of continuous improvement, positioning ourselves as the go-to partner for businesses nationwide and setting the standard for excellence in accounting. **Role Expectations** **Key Responsibilities**: - Prepare and monitor engagement letters and profitability...

  • Client Success Project Manager

    hace 2 semanas

    Buenos Aires, Argentina Sagan A tiempo completo

    Job Title: Client Success Project ManagerLocation: Remote (PST Time zone)Salary Range: up to 1400 USDWork Schedule: Monday - Friday, 8:30 AM to 5:00 PM (PST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent....