Senior Client Services Manager

hace 2 meses


Buenos Aires, Argentina multilocal A tiempo completo

The Role

As Senior Client Services Manager you will work within the Client Services team which sits within the wider Operations team.

You will create and nurture long-term relationships with sales partners and resolve any issues that arise to ensure they and their clients are satisfied with our services. You should be an excellent communicator who’s able to grasp client needs and brainstorm ways to fulfil them with the goal of helping to safeguard our revenue and retain clients.

You will need to build deep relationships with sales partners, working with them to unlock the full potential of any given client over time, through best-in-class service, programmatic expertise, creative problem solving and excellent brief responses.

You will also work closely with team members within Operations, Deal Delivery and Audience Development.

Responsibilities

  • Build relationships with key stakeholders among sales partners 
  • Mentoring and coaching junior team members 
  • Taking ownership and leading on key accounts 
  • Create plans to address their business needs 
  • Schedule regular meetings with sales partners to ensure they are satisfied 
  • Educate the sales partner on new opportunities. Help sales team up-sell or cross-sell services and products 
  • Respond to brief requests, ensuring an attractive offering every time 
  • Provide reporting as needed for sales partners and clients 
  • Leverage the Deal Delivery team to ensure budgets are delivered and KPIs exceeded 
  • Collaborate with internal teams (e.g. sales, engineers, operations, senior management) to address client needs 
  • Promote value through client experience 
  • Review client dissatisfaction and concerns and seek to improve the client experience 

Requirements

  • Proven experience as a Client Relations Manager, Relationship Manager, Customer Success Manager or similar role within the martech or adtech space
  • Experience of promoting value through customer experience
  • Background in digital advertising
  • Proficient in MS Office, with working knowledge of CRM platforms (e.g. HubSpot, Salesforce)
  • A customer-oriented attitude
  • Obsessive, relentless attention to detail
  • Excellent communication and negotiation skills
  • Problem-solving aptitude
  • Ability to work well with a team


Important Note:

Please send the English version of your CV.



  • Buenos Aires, Argentina multilocal A tiempo completo

    **The Role** As Senior Client Services Manager you will work within the Client Services team which sits within the wider Operations team. You will create and nurture long-term relationships with sales partners and resolve any issues that arise to ensure they and their clients are satisfied with our services. You should be an excellent communicator who’s...


  • Buenos Aires, Argentina multilocal A tiempo completo

    **The Role** You will create and nurture long-term relationships with our clients, manage their campaigns and resolve any issues that arise to ensure they satisfied with our services. You should be an excellent communicator who’s able to grasp client needs and brainstorm ways to fulfil them with the goal of helping to safeguard our revenue and retain...


  • Buenos Aires, Argentina multilocal A tiempo completo

    The RoleYou will create and nurture long-term relationships with our clients, manage their campaigns and resolve any issues that arise to ensure they satisfied with our services. You should be an excellent communicator who’s able to grasp client needs and brainstorm ways to fulfil them with the goal of helping to safeguard our revenue and retain clients....


  • Buenos Aires, Argentina Retargetly A tiempo completo

    **Company Description** Epsilon is a global leader in outcome-based marketing. As a company at the forefront of marketing innovation, Epsilon provides a unique blend of data, technology, and services, driving measurable results and business growth for its clients. With over 9000 employees in 60 countries and rich 50-year history delivering cutting edge...


  • Buenos Aires, Argentina Amazon Data Services Argentina S.R.L. A tiempo completo

    7+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience - 10+ years of business development, partner development, sales or alliances management experience Te gustaría formar parte de un equipo enfocado en incrementar la adopción de Amazon Web Services desarrollando cuentas Enterprise...

  • Engagement Manager

    hace 6 meses


    Buenos Aires, Argentina Amazon Web Services Argentina S.R.L. A tiempo completo

    8+ years experience leading and delivering enterprise-level IT engagements. - 8+ years of relevant consulting or industry experience, with proven ability to build trusted relationships with senior business and technology leaders (up to and including CxO). - Customer facing experience, interfacing with executive stakeholders, and leading delivery for large...

  • Client Services Lead

    hace 6 meses


    Buenos Aires, Argentina IQVIA A tiempo completo

    Job Overview Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused. Essential Functions - Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision. -...


  • Buenos Aires, Argentina multilocal A tiempo completo

    **The Role** As Client Services Support you will work within the Client Services team which sits within the wider Operations team. You will work alongside and assist the Client Services team as they create and nurture long-term relationships with sales partners and clients. You should be an excellent communicator who’s able to grasp client needs and...


  • Buenos Aires, Argentina Amazon Web Services Argentina S.R.L. A tiempo completo

    7+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience - Meet or exceed quarterly revenue targets. - Develop and execute against a comprehensive account/territory plan. - Create & articulate compelling value propositions around AWS services. - Accelerate customer adoption by engaging with...


  • Buenos Aires, Argentina Amazon Web Services Argentina S.R.L. A tiempo completo

    7+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience - 10+ years of business development, partner development, sales or alliances management experience ¿Te gustaría formar parte de un equipo enfocado en incrementar la adopción de Amazon Web Services desarrollando cuentas Enterprise...

  • Sr. Engagement Manager

    hace 2 meses


    Buenos Aires, Argentina Amazon Web Services Argentina S.R.L. A tiempo completo

    8+ years experience leading and delivering enterprise-level IT engagements. - 8+ years of relevant consulting or industry experience, with proven ability to build trusted relationships with senior business and technology leaders (up to and including CxO). - Customer facing experience, interfacing with executive stakeholders, and leading delivery for large...

  • Engagement Manager

    hace 7 meses


    Buenos Aires, Argentina Amazon Web Services Argentina S.R.L. A tiempo completo

    Do you have a deep passion for utilizing technology to empower businesses? Amazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing. Millions of businesses in 150+ countries, from start-ups to Fortune 500 enterprises across all industries, run their operations and applications on AWS. Many Enterprise customers seek help from AWS...


  • Buenos Aires, Argentina another A tiempo completo

    OUR JOB IS TO **REVOLUTIONIZE** THE STRATEGIC COMMUNICATION Another is a global agency created in 2004. We have international presence in countries such as: Colombia, Chile, Argentina, Perú, Panamá, Brazil, USA, México. **Why work with us?** It is a fantastic opportunity to join the another family and be part of an innovative team that breaks...

  • Sr. Engagement Manager

    hace 3 meses


    Buenos Aires, Argentina Amazon Web Services Argentina S.R.L. A tiempo completo

    7+ years of technical specialist, design and architecture experience - 5+ years of database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) experience - 7+ years of consulting, design and implementation of serverless distributed solutions experience - 5+ years of software development with object oriented language experience - 3+ years of cloud based solution...

  • Client Services Rep 3

    hace 6 meses


    Buenos Aires, Argentina IQVIA A tiempo completo

    Job Overview Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused. Essential Functions - Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under...

  • Client Services Rep 3

    hace 6 meses


    Buenos Aires, Argentina Novasyte A tiempo completo

    Job Overview Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused. Essential Functions - Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under...


  • Buenos Aires, Argentina Amazon Web Services Argentina S.R.L. - F61 A tiempo completo

    5+ years of developing, negotiating and executing business agreements experience - 5+ years of professional or military experience - Bachelor's degree - Experience developing strategies that influence leadership decisions at the organizational level - Experience managing programs across cross functional teams, building processes and coordinating release...


  • Buenos Aires, Argentina Syneos Health Commercial Solutions A tiempo completo

    **Description** **You’re driven, resourceful, and above all else - remarkably smart.** In this role, you work with our Deployment Solutions team, which parts with top tier pharmaceutical, medical device, and biotechnology companies. The Client Services Operations Specialist has primary responsibility for coordinating and assisting with departmental...


  • Buenos Aires, Argentina Amazon Web Services Argentina S.R.L. A tiempo completo

    - 8+ years experience leading and delivering enterprise-level IT engagements. - 8+ years of relevant consulting or industry experience, with proven ability to build trusted relationships with senior business and technology leaders (up to and including CxO). - Customer facing experience, interfacing with executive stakeholders, and leading delivery for...


  • Buenos Aires, Argentina Salesforce A tiempo completo

    Job Category Real Estate & Facility Management Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too...