Digital Sales Development Senior Specialist

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

Sales Development

Responsible for building and nurturing pipeline of sales opportunities and incremental revenue aligned with the Sales and Marketing teams, focusing on leads within their assigned space. Nurture and develop the opportunities through the digital tools available once they have moved into the sales cycle, transition them to the appropriate Sales teams. Drive digital and high-quality engagement with potential customers delivering superior customer experience.

Core tasks include:

• Qualify leads received from marketing or other organizations and nurture opportunities.
• Generating incremental Opportunities through social selling, strategic & targeted prospecting into companies
• Manage opportunities to ensure a good transition to implementation and account development.
• Handover qualified opportunities to sales with high quality, ensuring the best customer experience.
• Provides relationship management support and activity management via telephone, email, and web to ensure customer satisfaction and goal achievement Build and execute upon strategic outbound campaigns to obtain additional leads.

Career Level Description

Accountability

• Responsible for delivery of outcome of assigned projects or areas of responsibility.
• Internally recognized senior on complex technical and business matters works on large, complex activities, using demonstrated. creativity. and expertise and applying specialist professional knowledge to deliver high quality results / technical solutions.
• Collaborates in devising long-term concepts.
• May include team lead or supervisory responsibilities.

Complexity

• Contributes independently, resolves complex issues in own specialist area (e.g. cross-functional or cross-country projects).
• Works independently on topics while setting priorities having sole responsibility.
• Provides regular project status and updates.
• Decisions/solutions can enhance essentially current and future design and strategy enhance complex systems & processes.

Experience

• Advanced technical or business skills and special knowledge in one / several areas.
• Individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations.
• Typically, several years’ experience with increasing amount of responsibility.

Communication

· builds and maintains partnerships with internal and external customers and partners.

· Contributes actively to build common ground for cooperation.

· Communicates clear and conveying processes & policies in a way that others can understand.

· Communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues & managers.

Key Responsibilities & Tasks

The purpose of this position is to extend SAP's market coverage by generating new pipeline through:

1. The creation and execution of Demand Generation "DG" campaigns against a target territory (list of accounts). The typical DG campaign execution model revolves around a combination of emails, phone calls and social touches towards targeted prospects within assigned territory.
2. The execution of specialized initiatives related to existing pipeline, such as recycling/reviving discontinued / disqualified leads or nurturing aged pipeline.

The Sales Development Senior Specialist (referred to as Sales Development Executive "SDE") has the following responsibilities:
 

1. Provides executive supports to several Sales Executives "SE" and is usually attached to a regional Digital Hub. The Sales Development Senior Specialist is an active participant to the territory and account planning effort for their assigned list of accounts.
2. The Sales Development Senior Specialist generates and qualifies leads through proper means (cold calling, phone campaigns, email actions, etc) as agreed with management, and eventually hands over fully qualified leads to their assigned MSEs for further sales progress.
3. Depending on the regional setup of Marketing Inbound routing rules, the Sales Development Senior Specialist can oversee qualifying and progressing Marketing Inbound leads.
4. The Sales Development Senior Specialist documents all campaign execution and lead/opportunity management activities using the adequate systems correctly, working together with their manager as necessary.
5. The Sales Development Senior Specialist assesses their target markets and accounts, identifies prospects aligned to the targeted SAP Solution personas and gather insights to craft the best possible communication strategy to capture prospects’ interest.
6. The Sales Development Senior Specialist positions the SAP solutions competitive advantage in their key targeted industries, commmunicating with their prospects how how to leverage SAP technology to drive incremental business outcomes.
7. The Sales Development Senior Specialist manages prospects relationships and expands reach into targeted accounts to collect the necessary deal qualification insights to progress further their sales qualified leads and opportunities.

For continuous learning and growth, these are the Training & Enablement requirements:

1. The Sales Development Senior Specialist participates in management mandated enablement activities to enhance their demand generation and product/solution skills, including but not limited to classroom training, e-learning, or mentor-lead activities.
2. The Sales Development Senior Specialist completes and validates all Level 1 enablement activities within 3 months and Level 2 activities within 12 months.

Experience & Educational Requirements

• Minimum 5-7 years' experience in Demand Generation or Inside Sales environment
• Preferabley TeleMarketing experience, specifically high-volume phone-centric work
• High volume activity working environments, involving phone and a CRM / contact management system
• Advanced English Level
• Education: Bachelor or equivalent business experience

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:404684 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: