L2 Technical Support Consultant
hace 4 semanas
Passionate about the world of tech?
What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our Technical Support Engineer team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes 💛
What you will do:
- Provide exceptional technical support via calls, chats, and emails
- Assume ownership of technical issues reported by our customers and triage them as needed.
- Resolve support inquiries of various difficulties
- Gather data to ensure the required technical info is collected to resolve even more complex tickets
- Gather required technical information to ensure the resolution of complex cases
- Process customer inquiries containing technical issues and/or feedback, and provide solutions and resolutions
- Maintain working knowledge of our client’s products and services
- Support on-site activities for both technicians, customers, and subcontractors
- Manage and maintain updated records of failures, maintenance activities, and bugs
What you need to succeed in this role:
- Excellent English communication skills (at least C1 for both spoken and written)
- 1–2 years of prior experience in tech support, desktop support, or a similar role
- Demonstrable experience in working with logs, including proficiency in interpreting, analyzing, and leveraging log data for troubleshooting, system optimization, and security analysis
- Strong familiarity with CRMs and ticketing/support systems (Zendesk, Salesforce, Intercom, Freshdesk)
- Hands-on experience with Windows and Linux operating systems
- Solid understanding of how hardware and software platforms interact with one another
- Strong troubleshooting and problem-solving skills, attention to detail
- Excellent interpersonal skills
Will be a great plus:
- Experience with UAV/UAS systems
- Hands-on experience with network-related architecture and cloud-based systems
- Experience with remote hardware debugging
- Experience with and understanding of firewalls and port configuration
- Degree in computer science or information technology
- Certification in Microsoft, Linux, or Cisco
Benefits and Perks:
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Who we are:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
-
L2 Technical Support Specialist
hace 4 semanas
Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp A tiempo completoUnlock Your Potential as a Technical Support SpecialistWe are seeking a skilled Java developer to join our team as a Technical Support Specialist. As a key member of our team, you will be responsible for providing L2 support to customers, diagnosing and resolving complex technical issues.Key Responsibilities:Provide L2 support to customers, diagnosing and...
-
L1 / L2 Technical Support Consultant (Argentina)
hace 6 meses
Buenos Aires, Argentina SupportYourApp A tiempo completo**Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as an L1 / L2 Technical Support Consultant at a cutting-edge platform that offers blazing-fast integration of a robust user infrastructure, ensuring that businesses can deliver exceptional user...
-
L1 / L2 Technical Support Consultant (Argentina)
hace 4 meses
Buenos Aires, Argentina SupportYourApp A tiempo completo**Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as an L1 / L2 Technical Support Consultant at a cutting-edge platform that offers blazing-fast integration of a robust user infrastructure, ensuring that businesses can deliver exceptional user...
-
L2 Technical Support Consultant
hace 4 meses
Buenos Aires, Argentina SupportYourApp A tiempo completoPassionate about the world of tech? Are you a skilled Java developer with a passion for problem-solving and customer support? Join our team as an L2 Technical Support Consultant at project specializing in derivatives and capital markets risk management. Unlock your potential by mastering new skills and achieving challenging goals with our People First...
-
L2 Technical Support Consultant
hace 3 meses
Buenos Aires, Argentina SupportYourApp A tiempo completo**Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our Technical Support Engineer team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...
-
L2 Technical Support Consultant
hace 3 meses
Buenos Aires, Argentina SupportYourApp A tiempo completoPassionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our Technical Support Engineer team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...
-
Technical Support Specialist
hace 4 semanas
Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp A tiempo completoTechnical Support Specialist OpportunityWe are seeking a skilled Java developer to join our team as a Technical Support Specialist. This role involves providing L2 support to customers, diagnosing and resolving complex technical issues, and developing and maintaining backend systems using Java/Spring Boot and MongoDB.Responsibilities:Provide L2 support to...
-
(Cybersecurity) Technical Support Consultant
hace 6 meses
Buenos Aires, Argentina SupportYourApp A tiempo completo**Are you passionate about making a meaningful impact in the ever-evolving landscape of cybersecurity?** Join our **Technical Support Consultant** team today and help us in this critical mission of safeguarding businesses and individuals from the relentless threats of the digital age. Thrive in a multicultural and multilingual environment while enjoying...
-
On-site Technical Support L2
hace 6 meses
Buenos Aires, Argentina STEFANINI LATAM A tiempo completo¡Sé parte de Stefanini! En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor. ¡Seguro no te quieres quedar fuera! ¡On-Site Technical Support L2! ¿Por qué te elegiremos? ¡Porque los desafíos que asumirás reflejan tus ambiciones! **Responsabilidades y...
-
Technical Solutions Consultant
hace 1 semana
Buenos Aires, Buenos Aires C.F., Argentina Park Place Technologies A tiempo completoPark Place Technologies is seeking a highly skilled Technical Solutions Consultant to join our team.This is a full-time position offering a competitive salary of approximately $85,000 - $115,000 per year, depending on experience.Job DescriptionThe Technical Solutions Consultant will focus on providing technical support to our sales team, ensuring that they...
-
On-site Technical Support L2
hace 2 meses
Vicente López, Buenos Aires, Argentina STEFANINI LATAM A tiempo completo¡Sé parte de Stefanini! En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor. ¡Seguro no te quieres quedar fuera! ¡On-Site Technical Support L2! ¿Por qué te elegiremos? ¡Porque los desafíos que asumirás reflejan tus ambiciones! **Responsabilidades y...
-
(Cybersecurity) Technical Support Consultant
hace 2 meses
Buenos Aires, Argentina SupportYourApp A tiempo completoAre you passionate about making a meaningful impact in the ever-evolving landscape of cybersecurity? Join our Technical Support Consultant team today and help us in this critical mission of safeguarding businesses and individuals from the relentless threats of the digital age. Thrive in a multicultural and multilingual environment while enjoying your home...
-
(Cybersecurity) Technical Support Consultant
hace 6 meses
Buenos Aires, Argentina SupportYourApp A tiempo completoAre you passionate about making a meaningful impact in the ever-evolving landscape of cybersecurity? Join our Technical Support Consultant team today and help us in this critical mission of safeguarding businesses and individuals from the relentless threats of the digital age. Thrive in a multicultural and multilingual environment while enjoying your home...
-
Technical Support Expert
hace 5 días
Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp A tiempo completoWe're seeking a highly skilled Technical Support Engineer to join our team at SupportYourApp. As a leading provider of Support-as-a-Service, we deliver premium outsourced customer support and CX services to tech companies worldwide.With over 30 countries and 60 languages represented, our inclusive international environment fosters growth and collaboration....
-
Technical Support Specialist
hace 2 semanas
Buenos Aires, Argentina TASQ Staffing Solutions A tiempo completoWe are Looking for a Technical Support Specialist L1 or L2. Location: Shaw Blvd. Mandaluyong Work Set-up: onsite/Shifting. Job Description: Provide first class customer service/support via telephone, email, chat, and any future channel Conduct preliminary investigation: replicate, validate, and troubleshoot issues/tickets raised by customersTriage inbound...
-
Network Engineer
hace 1 mes
Buenos Aires, Argentina NTT DATA A tiempo completoGrow Your Career with NTT DATAThe Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring...
-
Senior Technical Support Specialist
hace 4 semanas
Buenos Aires, Buenos Aires C.F., Argentina NTT DATA A tiempo completoAccelerate Your Career with NTT DATAThe Managed Services Cross Technology Engineer (L2) role at NTT DATA is a challenging and dynamic position that requires a high level of technical expertise and problem-solving skills. As a key member of our team, you will be responsible for providing proactive monitoring, identification, investigation, and resolution of...
-
Technical Support Specialist
hace 3 semanas
Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp A tiempo completoJob SummarySupportYourApp is seeking an exceptional Customer Support Consultant to join our team. As a key member of our Support-as-a-Service company, you will deliver top-notch customer support to our clients around the globe.Key ResponsibilitiesProvide exceptional customer support via calls, chats, and emailsBuild positive and long-lasting relationships...
-
Technical Support Professional with Multilingual Expertise
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp A tiempo completoDiscover a rewarding career opportunity at SupportYourApp, a leading provider of outsourced customer support services. As a Technical Support Consultant, you will play a vital role in delivering exceptional technical and customer support to our global clients.About the RoleThis is an exciting chance to work with a diverse range of customers and clients from...
-
Senior Engineer L2
hace 4 semanas
Buenos Aires, Argentina NTT DATA A tiempo completoGrow Your Career with NTT DATAThe Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the...