On-site Technical Support L2
hace 7 meses
Sé parte de Stefanini En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.
Seguro no te quieres quedar fuera
On-Site Technical Support L2
¿Por qué te elegiremos? Porque los desafíos que asumirás reflejan tus ambiciones
**Responsabilidades y atribuciones**
Descripción del Puesto:
Soporte Técnico: Proporcionar asistencia técnica a los usuarios para solucionar problemas relacionados con computadoras, periféricos y software.
Instalación y Configuración: Instalar, configurar y mantener hardware y software en computadoras de escritorio, portátiles y otros dispositivos.
Diagnóstico de Problemas: Identificar y diagnosticar problemas técnicos en sistemas informáticos y resolverlos de manera eficiente.
Mantenimiento Preventivo: Realizar mantenimiento preventivo en equipos, como limpieza y actualización de software y sistemas operativos.
Actualización de Software: Gestionar actualizaciones de software y parches de seguridad en sistemas y aplicaciones.
Gestión de Inventarios: Llevar un registro de inventario de hardware y software y gestionar los activos de TI de la organización. **(IMPORTANTE)**
Capacitación de Usuarios: Ofrecer formación básica a los usuarios en el uso adecuado de los sistemas y herramientas informáticas.
Cumplimiento de Políticas de Seguridad: Garantizar que se sigan las políticas de seguridad de datos y la protección contra amenazas cibernéticas.
**Requisitos y calificaciones**
Habilidades Requeridas:
Conocimientos Técnicos: Conocimiento sólido de hardware de computadoras, sistemas operativos (como Windows, Android, macOS, IOS), aplicaciones de software comunes y resolución de problemas.
Habilidades de Comunicación: Habilidad para comunicarse de manera efectiva con usuarios técnicos y no técnicos y proporcionar soporte claro y útil.
Habilidad de Diagnóstico: Capacidad para identificar y resolver problemas técnicos de manera sistemática.
Gestión del Tiempo: Habilidad para gestionar eficazmente múltiples tareas y solicitudes de soporte en un entorno dinámico.
Conciencia de Seguridad: Conciencia de las mejores prácticas de seguridad informática y capacidad para proteger la información sensible.
Actitud de Servicio: Actitud orientada al cliente y capacidad para mantener la calma bajo presión.
Actualización Continua: Disposición a mantenerse al día con las últimas tecnologías y tendencias en microinformática.
Valoración de herramientas tales como: Active Directory, Azure, Intune, Office 365, Sistema de gestión de tickets (ServiceNow, Jira o Invgate) **(IMPORTANTE)**
Somos una empresa global con 35 años de experiência en el mercado, ofrecemos una sólida selección de servicios como: automatización, nube, Internet de las cosas (IoT) y experiência de usuario (UX).
Creemos que la tecnología puede revolucionar una empresa y la innovación es fundamental para fomentar el desarrollo y la competitividad. También valoramos las nuevas ideas y el poder de una mente abierta, por lo que reconocemos que cada talento es esencial para la calidad de nuestros proyectos y especialmente para nuestro progreso.
Mantenemos nuestra excelencia invirtiendo en innovaciones tecnológicas, las mejores alianzas, adquisiciones de empresas en todo el mundo y la contratación de profesionales altamente capacitados.
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