Technical Support Analyst

hace 6 días

Buenos Aires, Argentina Thomson Reuters A tiempo completo

Based in our Buenos Aires office, this role will be a member of a team of talented support specialists who provide both remote and in-person support across our EMEA / APAC / AMERS regions. Working as part of a large global team, you will be responsible for day-to-day support, providing expertise to our customers, and looking for opportunities to expand your technical knowledge.

**About the Role**:

- Performs troubleshooting on issues - providing guidance, basic training, and technical support to end-users
- Monitor the Helpdesk / Service Center system and respond appropriately and timely to tickets
- Complete additional tasks such as inventory, shipping, and imaging
- Fully contribute to the utilization of the hardware/software inventory process
- Serve as a problem escalation point on technical issues
- Participate in assigned projects
- Review and update documentation existing in enterprise knowledge base

**About You**:
You’re a fit for the role of Technical Support Analyst if your background includes:

- 1-2 years’ experience of on-site Desktop support including:

- Experience supporting Windows and Mac OS
- Knowledge of mobile devices and MDM preferred
- Experience with administering accounts in Azure and InTune would be beneficial
- Good written and oral communication skills, strong critical thinker.
- Strong collaboration skills - able to work independently and with a team.
- Ability to work with team members and customers from diverse geographic areas.
- A passion to learn new technologies and share knowledge across teams
- Strong customer focus - demonstrates empathy and understanding when dealing with customers

LI-AC1

**What's in it For You?**

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
- ** Wellbeing**: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- ** Culture**:Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- ** Learning & Development**:LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- ** Social Impact**:Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
- ** Purpose Driven Work**:We have a superpower that we’ve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

**Accessibility**

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status

  • Technical Support Analyst

    hace 2 meses

    Buenos Aires, Argentina ESET, LLC A tiempo completo

    The Technical Support Analyst provides Second-Level Technical Support to end users, Partners and/or Distributors, dealing with complex technical cases. The Technical Support Analyst is responsible for delivering the support services offered by ESET in the Region, and also acts as technical reference for the ESET products within ESET Latin America. Job...

  • Technical Support Analyst

    hace 4 semanas

    Buenos Aires, Argentina ESET, LLC A tiempo completo

    The Technical Support Analyst provides Second-Level Technical Support to end users, Partners and/or Distributors, dealing with complex technical cases. The Technical Support Analyst is responsible for delivering the support services offered by ESET in the Region, and also acts as technical reference for the ESET products within ESET Latin America. Job...

  • Technical Support Analyst

    hace 2 semanas

    Buenos Aires, Argentina ESET, LLC A tiempo completo

    The Technical Support Analyst provides Second-Level Technical Support to end users, Partners and/or Distributors, dealing with complex technical cases. The Technical Support Analyst is responsible for delivering the support services offered by ESET in the Region, and also acts as technical reference for the ESET products within ESET Latin America. Job...

  • Technical Support Analyst

    hace 4 semanas

    Buenos Aires, Argentina AppDirect A tiempo completo

    **About AppDirect** Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one...

  • Technical Support Analyst

    hace 2 semanas

    Buenos Aires, Argentina AppDirect A tiempo completo

    About AppDirectBecome a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that...

  • Ebilling - Technical Support Analyst

    hace 3 meses

    Buenos Aires, Argentina Baker McKenzie A tiempo completo

    The eBilling - Technical Support Analyst will provide technical eBilling support for LEDES Wizard and EMT, our inhouse eBilling tools. Assisting billing centres and other global teams engaged in eBilling activities. **Responsibilities**: - Monitor LEDES Wizard tool through daily reporting to identify and categorise failed and rejected invoices -...

  • Technical Support Analyst

    hace 2 semanas

    Buenos Aires, Argentina Thomson Reuters A tiempo completo

    Based in our Buenos Aires office, this role will be a member of a team of talented support specialists who provide both remote and in-person support across our EMEA / APAC / AMERS regions. Working as part of a large global team, you will be responsible for day-to-day support, providing expertise to our customers, and looking for opportunities to expand your...

  • Technical Support

    hace 2 semanas

    Buenos Aires, Argentina CHAINUP PTE. LTD. A tiempo completo

    ChainUp is seeking technically-savvy Technical Support to join its dynamic specialist team that provides to prospective and existing customers (locally and globally). As a Technical Support, you will play a crucial role in providing technical expertise during both pre-sales and post-sales. Your responsibilities will encompass various aspects of the...

  • Technical Support

    hace 4 semanas

    Buenos Aires, Argentina FirstCallComplete A tiempo completo

    We are an innovative IT company constantly improving our products and services to provide our clients with the best experience. Currently, we are seeking an energetic and responsible specialist to work as an online technical support. **Responsibilities**: - Resolving technical issues and user queries in a clear and friendly manner. - Documenting and...

  • Technical Support Analyst

    hace 2 semanas

    Buenos Aires, Argentina Thomson Reuters A tiempo completo

    About the Role : Performs troubleshooting on issues - providing guidance, basic training, and technical support to end-users Monitor the Helpdesk / Service Center system and respond appropriately and timely to tickets Complete additional tasks such as inventory, shipping, and imaging Fully contribute to the utilization of the hardware/software...

  • Technical Support

    hace 2 semanas

    Buenos Aires, Argentina FirstCallComplete A tiempo completo

    We are an innovative IT company constantly improving our products and services to provide our clients with the best experience. Currently, we are seeking an energetic and responsible specialist to work as an online technical support.Responsibilities: Resolving technical issues and user queries in a clear and friendly manner. Documenting and tracking support...

  • Tech Support Analyst

    hace 1 semana

    Buenos Aires, Argentina Pay Retailers A tiempo completo

    PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....

  • Technical Support

    hace 3 semanas

    Buenos Aires, Argentina Global Services Business A tiempo completo

    Important company requests ING. IN TECHNICAL SUPPORT **Requisitos**: Technology Skills Desktop support 1st and 2nd line support Microsoft 7/10/11 OS installation and reimaging Microsoft Office 2016 - Office 365 support Microsoft Outlook configuration, troubleshooting, housekeeping, and administration. Network troubleshooting, IP, DHCP, DNS 1st and 2nd line....

  • Java Technical Support

    hace 2 semanas

    Buenos Aires, Argentina Soft Dev Team A tiempo completo

    We are seeking a passionate Java expert to join our team as a Java Technical Support specialist. In this role, you will be responsible for providing technical assistance and solutions to our clients, ensuring an excellent level of service and satisfaction. If you have strong knowledge of Java and enjoy helping others, this is a great opportunity for...

  • Technical Support Specialist

    hace 2 semanas

    Buenos Aires, Argentina Rocket A tiempo completo

    This is a remote job for applicants worldwide with availability to work from 11 am to 8 pm (BRT).When customers need help, they expect swift answers. We're looking for a technical support analyst to provide top-notch service to our external clients, while simultaneously improving the overall customer service process.Your skills: Fluent English proficiency....

  • Tech Support Analyst

    hace 2 semanas

    Buenos Aires, Argentina Pay Retailers A tiempo completo

    PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market.The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....

  • Technical Support Specialist

    hace 4 semanas

    Buenos Aires, Argentina Skilled Wound Care A tiempo completo

    **Responsibilities**: - Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime. - Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction. - Maintain accurate and...

  • Technical Support Specialist

    hace 3 semanas

    Buenos Aires, Argentina Skilled Wound Care A tiempo completo

    **Responsibilities**: - Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime. - Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction. - Maintain accurate and...

  • Technical Support- Argentina

    hace 4 semanas

    Buenos Aires, Argentina GSB A tiempo completo

    Important company requests ING. IN TECHNICAL SUPPORT **Key Responsibilities and Accountabilities** - Provide support for any IT related issue as directed by management. - Perform daily checks on DC equipment and report them to the management. - Provide weekly reports to management for all issues at assigned sites. - Take ownership of incidents & service...

  • Field Technical Support

    hace 3 semanas

    Buenos Aires, Argentina DXC Technology A tiempo completo

    **Essential Job Functions**: - Provide basic technical support in infrastructure services, assisting with routine tasks. - Participate in infrastructure projects and tasks to gain hands-on experience and knowledge. - Support basic monitoring and routine troubleshooting of infrastructure systems. - Work with team members to address infrastructure-related...