Technical User Support Analyst
hace 4 meses
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
Responsibilities may include the following and other duties may be assigned.
- Resolves technical problems that originate by telephone in a call center/help desk environment.
- Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products.
- May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.
- Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures.
- Maintains a troubleshooting tracking log ensuring timely resolution of problems.
- Recommends systems modifications in order to reduce user problems.
- Function Specific: Ability to use a variety of end user support processes deployed by Medtronic such IT Service Management (ServiceNow), Communication and Collobration (Outlook, Microsoft Teams, Zoom) to resolve technical issues.
- Technology: Understanding of an end user's experience and challenges using the technology and service.
- Acquire and maintain knowledge on IT services and solutions that customers use.
Required Knowledge and Experience:
Bachelor Degree
2+ years of experience in IT as a Technical User Support Analyst
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity
here
-
Technical Support Analyst
hace 7 meses
Buenos Aires, Argentina ESET, LLC A tiempo completoThe Technical Support Analyst provides Second-Level Technical Support to end users, Partners and/or Distributors, dealing with complex technical cases. The Technical Support Analyst is responsible for delivering the support services offered by ESET in the Region, and also acts as technical reference for the ESET products within ESET Latin America. Job...
-
Technical User Support Analyst, Buenos Aires
hace 6 meses
Buenos Aires, Argentina Medtronic A tiempo completo**Careers that Change Lives **A Day in the Life Responsibilities may include the following and other duties may be assigned. - Provide technical support to users - Maintain inventory control - Responsible for making purchases and monitoring payments related to IT equipment. - Support for town hall type events - VIP support - Participation in initiatives of...
-
Technical Support Analyst
hace 3 meses
Buenos Aires, Argentina ESET DACH A tiempo completoTechnical Support Analyst Arbeitsort: Buenos Aires Arbeitszeit: Vollzeit Vertragsdauer: Unbefristet Job posting title Technical Support Analyst Job summary The Technical Support Analyst provides Second-Level Technical Support to end users, Partners and/or Distributors, dealing with complex technical cases. The Technical Support...
-
Technical Support Analyst
hace 4 meses
Buenos Aires, Argentina ESET, LLC A tiempo completoThe Technical Support Analyst provides Second-Level Technical Support to end users, Partners and/or Distributors, dealing with complex technical cases. The Technical Support Analyst is responsible for delivering the support services offered by ESET in the Region, and also acts as technical reference for the ESET products within ESET Latin America. Job...
-
Technical Support Analyst
hace 2 semanas
Buenos Aires, Argentina AppDirect A tiempo completo**About AppDirect** Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one...
-
Technical Business Analyst
hace 4 meses
Buenos Aires, Argentina Tudip Technologies Pvt. Ltd. A tiempo completoTudip Digital is a leading provider of IT services, committed to delivering innovative technology-driven solutions that meet the needs of our clients. We are seeking a Technical Business Analyst to bridge the gap between business requirements and technical implementation, ensuring that our projects align with business goals and technical standards. **Job...
-
IT Support Analyst
hace 4 semanas
Buenos Aires, Argentina MyCareer+ A tiempo completoREQUIREMENTS: Associates or Bachelors degree in Information Systems, or 5+ years of relevant experience. Must be a U.S. Citizen, meet the U.S. Department of States definition of a U.S. Person, and be able to obtain a Secret Level Security Clearance. Familiarity with DCSA, ITAR, CUI handling, and CMMC certification is preferred. JOB DESCRIPTION: The IT...
-
Technical Support Specialist
hace 4 semanas
Buenos Aires, Buenos Aires C.F., Argentina Zephyrus Engineering Limited A tiempo completoWe are seeking a highly skilled Technical Support Specialist to join our team at Zephyrus Engineering Limited. In this role, you will serve as the primary point of contact for clients seeking technical assistance with our services.This is a fully remote position that requires strong communication skills and the ability to work independently while maintaining...
-
Technical Support Representative
hace 4 semanas
Buenos Aires, Argentina Axionova Engineering Limited A tiempo completoJob Description At Axionova Engineering Ltd. the Technical Support Representative is the primary contact for clients seeking technical help with our products and services. This role focuses on diagnosing issues, providing effective solutions, and ensuring excellent customer satisfaction. You will work closely with other teams to improve product performance...
-
Technical Support Analyst
hace 6 meses
Buenos Aires, Argentina Thomson Reuters A tiempo completoBased in our Buenos Aires office, this role will be a member of a team of talented support specialists who provide both remote and in-person support across our EMEA / APAC / AMERS regions. Working as part of a large global team, you will be responsible for day-to-day support, providing expertise to our customers, and looking for opportunities to expand your...
-
On Site Support Analyst
hace 6 días
Buenos Aires, Argentina Tenaris A tiempo completo**About the Role**: We are looking for a Senior Analyst, with technical knowledge on microcomputing field, to join our team and contribute to some of our major projects related to the challenges of end-users support. This position will work closely with the IT and Support areas across all regions. If you are passionate about the pursuit of continuous...
-
Technical Support Specialist
hace 2 meses
Buenos Aires, Argentina Percona A tiempo completoJob SummaryPercona is seeking a highly skilled Technical Support Specialist to join our Service Desk Team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, resolving technical issues, and ensuring that our customers receive the best possible service.Key Responsibilities* Provide technical support to...
-
Technical Support Engineer
hace 4 semanas
Buenos Aires, Argentina Zephyrus Engineering Limited A tiempo completoJob Description At Zephyrus Engineering, we specialize in providing innovative and sustainable engineering solutions across multiple sectors, including civil, environmental, structural, and geo technical engineering. Our mission is to create infrastructure and engineering solutions that meet today's challenges while promoting environmental stewardship. We...
-
Technical Support Specialist II
hace 2 meses
Buenos Aires, Argentina Thermo Fisher Scientific A tiempo completoJob SummaryAs a Desktop Support Analyst II at Thermo Fisher Scientific, you will provide technical support to computer system users, answering complex questions and resolving problems associated with computer hardware and software.Key ResponsibilitiesProvide direct technical support to computer system users, including troubleshooting and resolving issues...
-
Technical Support Engineer, Argentina
hace 6 meses
Buenos Aires, Argentina Tools for Humanity A tiempo completo**About the Company**: **This opportunity would be with Tools for Humanity.**: **Location: Buenos Aires, Argentina**: **About the Team**: The Operations and Manufacturing team oversees the full lifecycle of Orbs and accessories, ensuring excellence from development to production. We enforce high standards in manufacturing and field operations, focusing on...
-
German Technical Support Specialist
hace 3 semanas
Buenos Aires, Buenos Aires C.F., Argentina Recruit4Work SL A tiempo completoTechnical Support Opportunity in GreeceWe are seeking an experienced technical support specialist to join our team in Greece. As a key member of our team, you will provide exceptional customer service and technical support for our telematic software and hardware.Job Summary:This is a remote position that requires the candidate to be based in Greece. The...
-
Technical Customer Support Specialist
hace 6 meses
Buenos Aires, Argentina Jules A tiempo completoHi there! We are Jules and our client is looking for a **Technical Customer Support Specialist!** **Note to Applicants**: - **Application Language**:Please submit your CV in English. Applications submitted in other languages will not be considered. **About the Position** We are seeking a passionate and technical customer support specialist to join our...
-
Technical Support
hace 6 meses
Buenos Aires, Argentina CHAINUP PTE. LTD. A tiempo completoChainUp is seeking technically-savvy Technical Support to join its dynamic specialist team that provides to prospective and existing customers (locally and globally). As a Technical Support, you will play a crucial role in providing technical expertise during both pre-sales and post-sales. Your responsibilities will encompass various aspects of the...
-
German Technical Support
hace 7 días
Buenos Aires, Argentina Recruit4Work SL A tiempo completoGreece is known as a beautiful holiday destination but did you know you are also able to move there and start a new job! We can help you make this happen, we can offer you a job in an ambitious, international company. Further, you will be experiencing the way of living in Greece, you can try the traditional cuisine, enjoy the weather and visit the hotspots....
-
Technical Business Analyst
hace 4 semanas
Buenos Aires, Argentina Cognizant A tiempo completo**At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.** We are currently looking for a...