Analyst, On-site IT Support

hace 3 meses


Buenos Aires, Argentina Baker McKenzie A tiempo completo

The Analyst, On-site IT Support will ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving customer requests and escalations from the Global Technology Help Desk. Problem resolution will involve the use of incident management tools, as well as hands-on support at the on-site level.

**Responsibilities**:

- Own and drive issues to resolution including escalation to specialized resources within the broader IT organization. Remain engaged on issues until resolution
- Provide technical support for client facilities such as video conferencing and in-room systems, along with audio conferencing services
- Participate in improvements as they relate to the on-site IT environment
- Serve as an advocate for the organization’s information security management system. Assist customers to work efficiently within the ISMS framework
- Test fixes to ensure problems have been adequately resolved
- Perform post-resolution follow-ups to customer requests
- Evaluate documented resolutions and analyse trends for ways to prevent future problems
- Build rapport with customers
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
- Prioritise and escalate problems (when required)
- Record, track, and document problem-solving processes, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
- Understand the essential responsibilities of the position and works continuously to build and improve the skills necessary to be proficient in the role
- Support, operate, and maintain AV equipment for live meetings and events
- Act as a backup trainer when requested

**Skills and Experience**:

- Strong Experience in the field of computer science, information sciences, or related field
- Microsoft MCP desired or other appropriate certification
- Strong knowledge of computer hardware with a focus on workstations and laptops
- Experience with Microsoft Windows 10
- Proven track record of working under Service Level Agreements and a Service Desk framework, along with responding to and managing and resolving support desk tickets
- Experience working in a team-oriented, collaborative environment
- In cases where support needs to be provided in languages other than English, proficiency in English is also required
- Flexibility to work on projects and tasks outside of business hours and on weekends to ensure mínimal disruption to the business will be necessary from time to time



  • Buenos Aires, Argentina Baker McKenzie A tiempo completo

    The On-site IT Support Analyst will ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritizing, and actively resolving customer requests and escalations from the Global Technology Help Desk. Problem resolution will involve...

  • IT Senior Analyst

    hace 3 semanas


    Buenos Aires, Argentina Teva Pharmaceuticals A tiempo completo

    About the OpportunityTeva Pharmaceuticals is seeking an experienced IT Senior Analyst to join our Manufacturing team. As an IT Senior Analyst, you will play a critical role in supporting the development and implementation of business processes and strategies in the supply chain, operations, and quality functional areas.Key ResponsibilitiesCollaborate with...

  • IT Senior Analyst

    hace 1 semana


    Buenos Aires, Argentina Teva Pharmaceuticals A tiempo completo

    About the OpportunityWe are seeking a highly skilled IT Senior Analyst to join our manufacturing team at Teva Pharmaceuticals. As a key member of our team, you will be responsible for providing technical support and expertise in the areas of supply chain, operations, inventory management, and quality functional areas.Key ResponsibilitiesCollaborate with...

  • Support Analyst

    hace 4 meses


    Buenos Aires, Argentina Sky Systems, Inc A tiempo completo

    **Support Analyst & Focal Point** Buenos Aires, Argentina (On-Site) **Educational Qualification*** - Studying or concluded a bachelor's degree in IT**Technical Knowledge*** - Minimum of 02 years of experience in customer service areas; - Advanced computer knowledge; - Knowledge in Ticket registration tools (Service Now, Remedy,etc...); - Leadership...

  • Field Service Technician

    hace 2 semanas


    Buenos Aires, Argentina Anton Paar TriTec SA A tiempo completo

    Job SummaryWe are seeking a highly skilled Field Service Technician to join our team at Anton Paar TriTec SA. As a key member of our technical support team, you will provide on-site service and support to our customers, ensuring the optimal performance of our analytical instruments.Key ResponsibilitiesTechnical Support: Provide expert technical support to...

  • Site IT Technical Lead

    hace 5 meses


    Buenos Aires, Argentina AstraZeneca A tiempo completo

    **Site IT Technical Lead** **ABOUT ASTRAZENECA** AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re...

  • Site Solutions Analyst

    hace 4 meses


    Buenos Aires, Argentina IQVIA A tiempo completo

    **Job Summary** The Site Solutions Analyst is responsible for initial site communication, site required document collection and validation and upload within the proprietary software system pass through payments and ensuring site satisfaction. This position is responsible for the data interpretation and implementation of Clinical Trail contracts with...

  • IT Systems Analyst

    hace 2 semanas


    Buenos Aires, Argentina Chevron A tiempo completo

    {"h1": "IT Systems Analyst Position at Chevron", "p": "Chevron\u2019s Business Support Center (BASSC) in Buenos Aires is seeking a skilled IT Systems Analyst to join our team. As a key member of our IT Organization, you will play a vital role in the software development lifecycle, focusing on maintaining vendor software, optimizing evergreen support, and...

  • IT Support Engineer

    hace 3 meses


    Buenos Aires, Argentina Dextermind Technologies Limited A tiempo completo

    **Role Responsibilities**: - _Mobile Device Management, MFA Configuration in End user Systems_ - _Microsoft O356, One Drive, Share point, Digital Certificates configuration on end user systems_ - _Responsible for assets management & inventory includes Systems, Laptop’s, Office IT equipment_ - _Audio & Video conferencing equipment management_ - _Ensure up...

  • IT Systems Analyst

    hace 1 semana


    Buenos Aires, Argentina Chevron A tiempo completo

    IT Systems AnalystChevron's Business Support Center (BASSC) in Buenos Aires is seeking a skilled IT Systems Analyst to join their team. As a key member of the IT Organization, this role plays a vital part in the software development lifecycle, focusing on maintaining vendor software, optimizing evergreen support, and supporting in-house developed...

  • Site Solutions Analyst

    hace 4 meses


    Buenos Aires, Argentina IQVIA A tiempo completo

    **Job** **Summary** The Site Solutions Analyst is responsible for initial site communication, site required document collection and validation and upload within the proprietary software system pass through payments and ensuring site satisfaction. This position is responsible for the data interpretation and implementation of Clinical Trial contracts with...

  • Site Solutions Analyst

    hace 4 meses


    Buenos Aires, Argentina Novasyte A tiempo completo

    Job Summary - The Site Solutions Analyst is responsible for initial site communication, site required document collection and validation and upload within the proprietary software system pass through payments and ensuring site satisfaction. This position is responsible for the data interpretation and implementation of Clinical Trial contracts with CRO’s,...

  • Business Analyst

    hace 4 meses


    Buenos Aires, Argentina Aliantec A tiempo completo

    **¿Qué hace la compañía?** **Importante Banco Nacional de capitales privados con la mayor red de sucursales en Argentina.** Brindan distintos servicios financieros a más de 4 millones de clientes, tanto en banca individuos como en banca empresas. **¿Qué necesitás para ser parte del equipo?** A nível personal: - **Capacidad de análisis y...


  • Buenos Aires, Argentina Algar Tech A tiempo completo

    En Algar Tech estamos buscando Analistas de Infraestructura IT Ssr On site, con conocimientos y experiência de al menos 2 años en: - Virtualizadores ( VMware / Nutanix ) - Windows / Linux - Instalacion de servidores de Bases de Datos SQL server ( Cluster ) - Veritas/Veems/Unity/BMC - Herramientas de automatizaciòn ( batch, bash powershell ) - DC, DNS,...

  • IT Support Specialist

    hace 3 semanas


    Buenos Aires, Argentina Hemmersbach A tiempo completo

    About the RoleThe Onsite Technician is a key position within our organization, requiring extensive technical expertise and exceptional customer service skills. As a permanent on-site representative for our clients, you will provide critical technical assistance to ensure seamless service delivery.Main ResponsibilitiesProvide day-to-day local and remote...

  • IT Senior Analyst

    hace 3 semanas


    Buenos Aires, Argentina Teva Pharmaceuticals A tiempo completo

    About the RoleWe are seeking a highly skilled IT Senior Analyst to join our team at Teva Pharmaceuticals. As a key member of our IT department, you will be responsible for providing technical support and expertise in the areas of supply chain, operations, inventory management, and quality.Key ResponsibilitiesAct as an IT liaison and business process expert...


  • Buenos Aires, Argentina Tevapharm A tiempo completo

    About the RoleWe are seeking a highly skilled IT Senior Analyst to join our Manufacturing team at Teva Pharmaceuticals. As a key member of our team, you will be responsible for providing technical support and expertise to our manufacturing operations.Key ResponsibilitiesCollaborate with plant personnel to develop and support business processes and strategies...

  • Site Support Engineer

    hace 5 meses


    Buenos Aires, Argentina Novasyte A tiempo completo

    Job Overview Under general supervision, provide remote and on-site second-tier Information Technology (IT) support to end-users, to restore service and / or identify and correct core problem. Essential Functions- Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.- Escalate more complex...


  • Partido de Vicente López, Buenos Aires, Argentina Vialto Partners A tiempo completo

    **Job Description**: Our Infrastructure Platforms & Operations organization is looking for Sr. Associate - IT Site Services Technician who can steer the End user requests and issues at local office and remote support - Mobile Device Management, MFA Configuration in End user Systems - Microsoft O356, One Drive, Share point, Digital Certificates configuration...


  • Buenos Aires, Argentina Teva Pharmaceuticals A tiempo completo

    Who we are Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic...