It/ot Site Support Technicians Ratones

hace 2 meses


Buenos Aires, Argentina Web: A tiempo completo

Descripción del empleo:
Yel Solutions, a leading company IT outsourcing solution, incorporate **IT/OT Site Support Technicians** to join our team at a cutting-edge production facility.
This role is crucial for maintaining operational continuity, with a primary focus on addressing and resolving infrastructure IT/OT issues on-site.
**Key Responsibilities**:

- ** IT/OT Infrastructure Management**: Administer and maintain critical infrastructure, including:

- Power Distribution Units (PDUs), Uninterruptible Power Supplies (UPSs), switches, Access Points (APs), SD-WANs, and firewalls.
- WAN links, radio communication devices, security cameras, and access control systems.
- ** Incident Response**: Quickly assess and troubleshoot issues reported by the Production Assistance team, Control Room, or plant operators. Perform Root Cause Analysis (RCA) and create Post-Mortem reports for major incidents.
- ** Change & Incident Management**: Plan and execute both routine and emergency changes to the IT/OT infrastructure.
- ** Collaboration**: Serve as the escalation point for complex technical issues. Support Plant Maintenance Technicians in maintaining industrial automation systems such as Programmable Logic Controllers (PLCs), Human-Machine Interfaces (HMIs), Motor Control Centers (MCCs), Variable Frequency Drives (VFDs), and other automation devices.
- ** Routine Support**: Conduct routine tasks like device replacements, installations, cabling, patch management, and system reboots to maintain peak system performance.

**Qualifications**:

- **Language Skills**: While daily communication will be primarily in Spanish, proficiency in English is essential for documenting tickets, expanding the Global Knowledge Base, and collaborating with international teams.
- ** Technical Expertise**: Proven hands-on experience in installing, administering, and troubleshooting IT/OT infrastructure. Familiarity with the devices listed above is a must.
- ** Soft Skills**: Strong sense of urgency, structured problem-solving skills, attention to detail, and adherence to established protocols are crucial.
- ** Industrial Experience**: Experience in industrial or mining environments is highly desirable.

**Working Conditions**:

- **Location**: This position is based at a mining camp located 4000 meters above sea level in Salta Province.
- ** Work Hours**: Typical workdays consist of 12 hours, with a minimum of 12 hours rest between shifts. A passive on-call rotation will be in place to handle major production incidents outside of working hours.

**What We Offer**:

- **Compensation**: Competitive salary based on experience and skills.

**Benefits**:

- Work in a relationship of dependency, indeterminate.
- Excellent work environment and development opportunities
- Prepaid medicine for the employee and his or her primary family group.
- Corporate benefits platform (Gym Discounts, languages, etc.).
- Benefits Club
- Employee Assistance Program
- Special Event Giveaways

We want you to join our team



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