Site Support Engineer
hace 8 meses
Job Overview
Under general supervision, provide remote and on-site second-tier Information Technology (IT) support to end-users, to restore service and / or identify and correct core problem.
Essential Functions- Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.- Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.- Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures.- Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction.- Provide training to end-users when indicated.- Provide guidance to less experienced Service Desk staff in areas such as problem resolution, communication, etc.-
- Perform other duties as required.- May be required to perform duties outside working hours. This will be managed according to the applicable country legislation.
**Qualifications**:
- Bachelor's Degree in Computer Science or related field-
- Working knowledge of Microsoft server, workstation and networking technologies.- Working knowledge of industry standards with regards to system and network administration.- Possess excellent verbal and written communication skills.- Intermediate level of English
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at
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