IT Support Technicians Salta City
hace 2 meses
Descripción del empleo:
Yel Solutions, a leading company IT outsourcing solution, incorporate **IT Support Technicians** to join our team at Salta.
Reporting directly to the IT Service Desk Superintendent, these roles are crucial for providing user support and maintaining operational continuity, with a primary focus on addressing and resolving infrastructure IT issues.
**Key Responsibilities**:
- ** IT Infrastructure Management**: Administer and maintain critical infrastructure, including:
- Power Distribution Units (PDUs), Uninterruptible Power Supplies (UPSs), switches, Access Points (APs) and firewalls.
- Security cameras and access control systems.
- ** Incident Response**: Quickly assess and troubleshoot issues reported by the Service Desk.
- ** Change & Incident Management**: Plan and execute both routine and emergency changes to the IT infrastructure.
- ** Routine Support**: Conduct routine tasks like device replacements, installations, cabling, patch management, etc. to maintain service availability and performance.
**Qualifications**:
- **Language Skills**: While daily communication will be primarily in Spanish, basic English skills are essential for documenting tickets and collaborating with international teams.
- ** Technical Expertise**: Proven hands-on experience in installing, administering, and troubleshooting office IT infrastructure.
- ** Soft Skills**: Strong sense of urgency, structured problem-solving skills, attention to detail, and adherence to established protocols are crucial.
**Working Conditions**:
- **Location**: This position is based at Salta city.
- ** Work Hours**: Mon-Fri 8.00 to 17:00 or 10.00 to 19:00. Passive on-call availability outside of working hours is required to manage critical incidents.
**What We Offer**:
- **Compensation**: Competitive salary based on experience and skills.
- **Benefits**:
- Work in a relationship of dependency, indeterminate.
- Excellent work environment and development opportunities
- Prepaid medicine for the employee and his or her primary family group.
- Corporate benefits platform (Gym Discounts, languages, etc.).
- Benefits Club
- Employee Assistance Program
- Special Event Giveaways
We want you to join our team
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