Jr IT Support
hace 7 meses
**JOIN OUR TRIBE**
Do you strive for excellence? Do you embrace innovation?
We are here to create **exceptional** online entertainment **experiences**, offering our clients the chance to win in a **transparent**, **safe** and **responsible** way. We are BetWarrior.
We welcome passionate warriors and are currently looking for a **Jr. IT Support (IT End User Support)**. The ITS deals with the most challenging problems on our infrastructure. We work with the most modern platforms and tools
You’ll be presented with unique challenges and the tools to solve them, surrounded by exceptional colleagues, and supported by incredibly helpful partner teams.
**This is What You Will Do**:
- Resolve incidents and requests independently, following procedures and documenting the process in our ticket system (Jira SM)
- Ensure a positive end-to-end customer experience and provides a single point of contact for customers
- Assist in solving problems, gives instructions on the use of equipment and software and work with the IT team in specials projects
- Recommend hardware and software changes
- Assist with employee onboarding, updates, termination activities, and User Provider activities (Revalidations)
- Create documentation for help desk processes and procedures
- Familiarity with authentication and security best practices. LastPass, SSO
- Extensive knowledge of Google Workspace and Microsoft Windows, Microsoft Office 365 components.
- Capable of imaging, deploying and troubleshooting laptops.
- Experience with ticketing systems. - Jira Service Management / SW / Confluence
- Previous experience working in an IT level one support role
- Strong mobile computing hardware experience
- Knowledge of ITIL methodologies
- Upper Intermediate or above English level.
**We Expect You to Embody the BetWarrior Values**:
**ACCOUNTABILITY & OWNERSHIP** - to be protagonist of the game.
**RELIABILITY **- to do our best and knock it out of the park.
**TEAMWORK**:
- to achieve bigger and better goals.
**WINNER SPIRIT **- to be ready for the match and aim at nothing short of victory.
**WELLBEING **- to have fun and enjoy your position as it is key to fulfilling our goal.
**CURIOSITY & INNOVATION **- to encourage exceptional ideas and seek betterment at every chance.
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