it Service Desk Technicians
hace 4 semanas
Descripción del empleo:
**IT Service Desk Technicians - Salta**
Yel Solutions, a leading company IT outsourcing solution, incorporate motivated **IT Service Desk Technicians** to join our team at Salta. Reporting directly to the IT Service Desk Superintendent, the primary objective of these roles is to provide first-line technical support to employees, ensuring the seamless functioning of all IT systems and addressing any issues that may arise.
** Key Responsibilities**:
- **User Support & Issue Resolution**:
Provide first-line technical support for IT systems. Assist employees with hardware, software, and network issues, troubleshooting problems and resolving them in a timely manner.
- ** Ticket Management**:
Log and manage incidents, requests, and technical issues in the Service Desk ticketing system. Ensure proper categorization and prioritization of tickets, with a focus on prompt resolution.
- ** Problem Diagnosis**:
Diagnose and troubleshoot hardware, software, network, and IT system issues. Escalate unresolved incidents to the appropriate technical teams for further investigation.
- ** User Training & Assistance**:
Guide users on best practices, helping them navigate and use IT tools effectively. Conduct brief training or assistance sessions to improve overall system usage and efficiency.
- ** Asset Management**:
Manage IT assets such as computers, peripherals, software licenses, and access cards. Ensure accurate tracking, deployment, and recovery of IT equipment.
- ** Collaboration & Communication**:
Work closely with other IT teams to ensure seamless communication and problem resolution. Update users on the status of their requests or incidents as necessary.
- ** Documentation & Reporting**:
Maintain detailed records of incidents, solutions, and processes in the knowledge base. Ensure documentation is kept up-to-date for reference by other team members and global IT support.
**Qualifications**:
- **Language**: Proficiency in English is required for documenting tickets and communicating with international teams, though most communication with users will be in Spanish.
- ** Soft Skills**: Excellent communication and customer service skills. A patient and problem-solving mindset is crucial, along with a sense of urgency to resolve issues.
**Working Conditions**:
- **Location**: These positions are based at Salta city.
- ** Work Hours**: Mon-Fri 8.00 to 17:00 or 10.00 to 19:00. Passive on-call availability outside of working hours is required to manage critical incidents.
**What We Offer**:
- **Compensation**: Competitive salary based on experience and skills.
- **Benefits**:
- Work in a relationship of dependency, indeterminate.
- Excellent work environment and development opportunities
- Prepaid medicine for the employee and his or her primary family group.
- Corporate benefits platform (Gym Discounts, languages, etc.).
- Benefits Club
- Employee Assistance Program
- Special Event Giveaways
We want you to join our team
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