IT System Support Analyst

hace 2 meses


Buenos Aires, Buenos Aires C.F., Argentina Chevron A tiempo completo

The Chevron IT System Support Analyst role is a dynamic position that requires a unique blend of technical expertise and collaboration skills. This position is part of the IT Engineering function within the Chevron Business Support Center (BASSC) in Buenos Aires, Argentina, and involves providing technical support and troubleshooting for internally developed software applications and vendor software products.

Key responsibilities include:

Key Responsibilities:

  • Providing technical support and troubleshooting for internally developed software applications and vendor software packages.
  • Monitoring system performance and ensuring the availability and reliability of software applications.
  • Collaborating with development teams to resolve software issues and implement updates or patches.
  • Managing software installations, configurations, and upgrades.
  • Documenting support processes, procedures, and troubleshooting steps.
  • Assisting in the evaluation and selection of new software solutions to meet business needs.
  • Conducting training sessions for end-users to ensure effective use of software applications.
  • Maintaining strong relationships with software vendors to ensure timely support and updates.
  • Participating in the development and implementation of IT policies and procedures.
  • Staying current with industry trends and emerging technologies to provide innovative support solutions.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • At least 3 years of proven experience as an IT System Support Analyst or similar role.
  • Skilled in supporting internally developed software.
  • Skilled in implementing and supporting vendor software packages, including software installation, configuration, maintenance, and deployment.
  • Skilled in troubleshooting and resolving software issues.
  • Skilled in database management and query languages (e.g., SQL).
  • Experience implementing cybersecurity best practices in application support.
  • Skilled in testing methodologies and applying multiple levels of testing (Functional, Integration, and UAT).
  • Experience working in a geographically distributed team following DevOps practices and agile methodologies like SAFe, Scrum, or Kanban.
  • Excellent business analysis, problem-solving, and analytical skills, and attention to detail.
  • Excellent communication and interpersonal skills, as well as being customer service-oriented.

Preferred Qualifications:

  • Experience with ITIL or other IT service management frameworks.
  • Knowledge of scripting languages (e.g., Ansible, PowerShell, Python) for automation.
  • Knowledge of cloud platforms (e.g., Microsoft Azure, AWS).
  • Familiarity with low-code platforms (e.g., Power Platform).

Chevron regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.


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