Experience Support Specialist
hace 4 días
About the Job:
We are seeking a highly organized and detail-oriented Part-Time Experience Analyst to enhance our customer experience by being one of the first points of contact for our residents. The ideal candidate will have excellent communication skills, be driven and adaptable, and possess the ability to handle diverse customer interactions effectively.
Key Responsibilities:
- Handle and document a large array of resident calls throughout the day, providing solutions to concerns and issues.
- Maintain clear and professional communication with residents, ensuring a positive and helpful interaction.
- Utilize problem-solving skills to address and resolve resident issues efficiently.
- Accurately document all interactions in the system to maintain detailed records of resident communications.
- Follow established processes and procedures, while being adaptable to changes as needed.
Requirements:
- Excellent spoken and written English is required.
- Previous experience in a call center or customer service role is preferred.
- Proficiency in using Google Suite and other relevant software.
- Strong problem-solving abilities, attention to detail, and the ability to adapt to different processes and people.
Salary and Benefits:
The salary range for this position is up to 1700 USD per month. As an independent contractor, you will have the opportunity to work remotely and set your own schedule.
Company Overview:
Sagan is a membership community that connects top executives, founders, and CEOs with international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies.
Position Overview:
This is a part-time opportunity to provide exceptional customer support and enhance the tenant experience. If you are a driven and adaptable individual with excellent communication skills, we encourage you to apply.
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