Customer Experience Specialist
hace 18 horas
**Company Overview:**
Sagan is an exclusive membership community that bridges the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies.
**Job Description:**
We are seeking a highly organized and detail-oriented Customer Experience Specialist to enhance our customer experience by being one of the first points of contact for our residents. The ideal candidate will have excellent communication skills, be driven and adaptable, and possess the ability to handle diverse customer interactions effectively.
**Key Responsibilities:**
- Handle and document a large array of resident calls throughout the day, providing solutions to concerns and issues.
- Maintain clear and professional communication with residents, ensuring a positive and helpful interaction.
- Utilize problem-solving skills to address and resolve resident issues efficiently.
- Accurately document all interactions in the system to maintain detailed records of resident communications.
- Follow established processes and procedures, while being adaptable to changes as needed.
**Qualifications:**
- Excellent spoken and written English is required.
- Previous experience in a call center or customer service role is preferred.
- Proficiency in using Google Suite and other relevant software.
- Strong problem-solving abilities, attention to detail, and the ability to adapt to different processes and people.
**Salary Range:** Up to $1700 USD per week. Opportunities for additional hours are available. Our company offers flexible working arrangements, making it easy to balance your work and personal life.
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