Customer Service Specialist
hace 5 días
About Vets Hired
We are a leading credit union that prioritizes exceptional member service. Our team is dedicated to providing top-notch support and expertise in all aspects of our products and services.
Job Summary
We are seeking an experienced Customer Service Representative to join our team as a Customer Service Specialist. As a key member of our service team, you will be responsible for delivering exceptional customer experiences, resolving issues efficiently, and driving member satisfaction.
Key Responsibilities
- Member Support: Respond to phone calls, emails, and other inquiries from members, providing accurate information, addressing concerns, and resolving issues promptly.
- Account Review: Conduct thorough reviews of member accounts, identifying opportunities for growth, and implementing solutions to meet their needs.
- Transaction Processing: Process various transactions, including loans, cards, and digital services, ensuring accuracy and efficiency.
- Collaboration: Work closely with management and other teams to address complex issues, share knowledge, and drive process improvements.
Requirements and Qualifications
- Experience: Minimum 6 months of experience in customer-facing roles, preferably in the financial services industry.
- Skills: Excellent written and verbal communication, strong problem-solving, and ability to work independently with minimal supervision.
- Educational Background: High school diploma or equivalent required; degree in a related field preferred.
Compensation and Benefits
We offer a competitive salary range of $40,000 - $60,000 per year, based on experience, plus a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Why Join Vets Hired?
We pride ourselves on fostering a culture of inclusivity, respect, and continuous learning. As a member of our team, you'll have access to ongoing training, professional development opportunities, and a dynamic work environment that values work-life balance.
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