Customer Service Representative
hace 6 días
We are seeking a skilled Support Specialist to join our team at Zephyrus Engineering Limited. In this role, you will serve as the primary point of contact for customer inquiries via phone and chat for all UPS-related issues (tracking packages, resolving issues, etc.)
Key Responsibilities:
- Provide exceptional customer support by resolving product or service issues promptly
- Work closely with other departments to provide seamless service and feedback
- Manage and prioritize multiple tasks in a fast-paced environment while maintaining attention to detail
- Document and update customer interactions and account information accurately
About Us:
Zephyrus Engineering Limited is a forward-thinking engineering firm specializing in innovative infrastructure and construction solutions that meet the highest standards of quality, safety, and sustainability.
What We Offer:
- A competitive base salary of approximately $57,500 per year
- 100% remote position with tech provided
- Full benefits, including medical, dental, vision, flexible PTO, and 401K match
- A collaborative and supportive work culture that values your personal and professional growth
Qualifications:
- Proven experience in customer service, account management, or a similar role
- Strong communication skills, both written and verbal
- Ability to thrive in a fast-paced environment while maintaining a positive and solution-oriented attitude
- Excellent organizational and multitasking abilities
- Empathy and a passion for helping customers
- Tech-savvy with proficiency in Salesforce CRM systems
Why Join Our Team?
- Innovative projects that drive real change
- Clear career growth opportunities and ongoing training
- Collaborative, team-oriented culture
- Commitment to excellence, safety, and sustainability
- Competitive benefits package, including health and retirement
- Work that makes a positive impact on communities
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