Customer Experience Manager

hace 2 meses


Buenos Aires, Buenos Aires C.F., Argentina Maersk A tiempo completo

Customer Experience Supervisor

We are seeking a highly skilled Customer Experience Supervisor to join our team at Maersk. As a key member of our operations team, you will be responsible for ensuring the delivery of exceptional customer service and driving business growth through strategic logistics management.

Key Responsibilities:

  • Lead a team of Customer Service Analysts and International Logistics Operations teams to deliver high-quality customer service and drive business growth.
  • Act as a 2nd-level escalation point for customer queries and concerns.
  • Develop and implement process improvements to enhance customer satisfaction and drive business efficiency.
  • Collaborate with cross-functional teams to drive business growth and improve customer experience.
  • Manage and analyze data to inform business decisions and drive process improvements.

Requirements:

  • Fluent in English and Spanish.
  • Strong people management skills and experience in a large operations environment.
  • At least 5 years' experience in a customer-facing role with a minimum of 3 years in the logistics sector.
  • University degree and proficiency in Microsoft Office packages, including Excel and Power BI.
  • International trade and Incoterms knowledge, as well as experience in logistics or freight forwarding operations.

About Us:

Maersk is a global leader in transportation services, operating in 130 countries and employing over 70,000 people. We offer end-to-end products and digital services to simplify our customers' supply chains and enable them to trade and grow.



  • Buenos Aires, Buenos Aires C.F., Argentina Sagan A tiempo completo

    About the PositionThe Senior Customer Experience Manager will oversee the daily operations of our call center, driving performance, customer satisfaction, and team development.


  • Buenos Aires, Buenos Aires C.F., Argentina Sagan A tiempo completo

    About the Role: We are seeking a results-driven Customer Success Manager to join our dynamic and fast-growing team. As a strategic partner to our clients, you will ensure their success and maximize the value they derive from our client's platform of solutions.Key Responsibilities:Develop and maintain an expert-level knowledge of our platform to propose...


  • Buenos Aires, Buenos Aires C.F., Argentina Recruitas A tiempo completo

    **Job Title:** Senior Customer Experience ManagerWe are seeking an experienced and skilled Customer Success Lead for Fintech Operations to join our team at Recruitas.Job Description:As a key member of our operations team, you will be responsible for driving process performance to achieve and exceed Service Level Agreement (SLA) deliverables. You will work...


  • Buenos Aires, Buenos Aires C.F., Argentina AB Tasty A tiempo completo

    About AB TastyAB Tasty is a pioneering AI-powered experience optimization solutions provider, empowering leading brands to craft exceptional digital experiences. Our unified platform offers personalization, experimentation, recommendations, and search capabilities, integrated into a single solution.Job SummaryWe are seeking an experienced Business...


  • Buenos Aires, Buenos Aires C.F., Argentina JD A tiempo completo

    Job DescriptionWe are seeking an exceptional Store Leadership and Customer Experience Manager to lead our store team in delivering outstanding customer service and driving business growth.Key Responsibilities:Develop and implement strategies to improve customer satisfaction, loyalty, and retention.Motivate and coach the management team to achieve sales...


  • Buenos Aires, Buenos Aires C.F., Argentina Recruitas A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Operations Manager to lead our customer experience team in driving process performance and achieving SLA deliverables. The ideal candidate will have excellent people management skills, strong analytical capabilities, and experience in implementing process improvements.Key Responsibilities:Drive process...


  • Buenos Aires, Buenos Aires C.F., Argentina Sagan A tiempo completo

    Company OverviewSagan is a leading membership community for top executives, founders, and CEOs seeking to hire international talent. We bridge the gap between global professionals and US-based businesses, connecting candidates from diverse regions with leading American companies.About the RoleWe are seeking an experienced Customer Experience | SEO Manager...


  • Buenos Aires, Buenos Aires C.F., Argentina buscojobs Argentina A tiempo completo

    **Company Overview:**We are a leading travel experience provider dedicated to crafting unforgettable adventures for our clients. With a passion for delivering exceptional customer service, we seek a skilled Customer Experience Specialist to join our team.**Estimated Salary:** €40,000 - €50,000 per year (dependent on experience)**Job Description:**As the...


  • Buenos Aires, Buenos Aires C.F., Argentina Maersk A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Experience Supervisor to join our team at Maersk. This is an exciting opportunity for a seasoned operations professional to lead customer experience logistics in a country and drive profitability through high-quality customer service and continuous improvement.Job SummaryLead a team of Customer Service...


  • Buenos Aires, Buenos Aires C.F., Argentina Cuckoo A tiempo completo

    About Us:Cuckoo is a UK-based broadband provider dedicated to delivering exceptional customer experiences. Our team strives to make customers feel valued and supported, ensuring their lives are easier and broadband speeds faster.We've received top ratings for our customer service from MoneySavingExpert, and we're committed to becoming the UK's most...


  • Buenos Aires, Buenos Aires C.F., Argentina Cuckoo A tiempo completo

    About Us:We're Cuckoo, a company dedicated to delivering exceptional broadband experiences that exceed our customers' expectations. Our mission is to create smooth and stress-free journeys for our users, providing the best support when it's needed.Our Customer Care team plays a vital role in achieving this goal, offering an excellent customer experience...


  • Buenos Aires, Buenos Aires C.F., Argentina Maersk A tiempo completo

    About UsA.P. Moller-Maersk is an integrated container logistics company that connects and simplifies our customers' supply chains.We operate in 130 countries and employ about 70,000 people.Job DescriptionWe are seeking a Customer Experience Supervisor to lead customer experience logistics in the country.This position will standardize operations for...


  • Buenos Aires, Buenos Aires C.F., Argentina David Kennedy Recruitment A tiempo completo

    At David Kennedy Recruitment, we are seeking a highly skilled Customer Care Specialist to join our client's team in Slovenia. This is a full-time position that offers the opportunity to work remotely and provides an excellent remuneration package based on experience, skills, and performance.About the RoleThis role involves delivering exceptional customer...


  • Buenos Aires, Buenos Aires C.F., Argentina Cuckoo A tiempo completo

    Cuckoo is a forward-thinking broadband provider that puts customers at the heart of everything we do. We're looking for a highly motivated and customer-centric individual to join our Customer Care team as a Customer Experience Champion.As a Customer Experience Champion, you will be responsible for delivering exceptional customer experiences through various...


  • Buenos Aires, Buenos Aires C.F., Argentina Ovextech A tiempo completo

    Ovextech is seeking a skilled Customer Experience Expert to enhance customer relationships and drive business growth. This role involves tracking customer interactions, addressing queries, and identifying opportunities for improvement.Job Responsibilities:Monitor customer experiences across various touchpoints, devices, and channels.Collaborate with...


  • Buenos Aires, Buenos Aires C.F., Argentina Cross Border Talents A tiempo completo

    At Cross Border Talents, we are seeking experienced Customer Care Specialists to join our team. As a key member of our customer support team, you will provide top-notch service to customers of an e-commerce brand from the comfort of your home in Montenegro.Key Responsibilities:Deliver technical-based customer assistance via voice, chat, and email promptly...


  • Buenos Aires, Buenos Aires C.F., Argentina Sagan A tiempo completo

    **Company Overview:**Sagan is an exclusive membership community that bridges the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies.**Job Description:**We are seeking a highly organized and detail-oriented Customer Experience Specialist to enhance our customer experience by being one...

  • Travel Experience Manager

    hace 3 semanas


    Buenos Aires, Buenos Aires C.F., Argentina An Epic Adventure A tiempo completo

    Job Title: Travel Experience ManagerAbout An Epic Adventure:We specialize in crafting unforgettable, personalized travel experiences for our discerning clients. We take the stress out of planning and manage every detail so our clients can focus on enjoying their adventures.Key Responsibilities:Design and manage customized itineraries, including flights,...


  • Buenos Aires, Buenos Aires C.F., Argentina Kuehne+Nagel A tiempo completo

    Becoming a Customer Experience Coordinator for our Sea Logistics department at Kuehne+Nagel will give you the opportunity to build strong relationships with customers and create tailored solutions to meet their needs.Role OverviewThis role involves providing exceptional customer service, ensuring timely communication, and resolving any issues that may arise....


  • Buenos Aires, Buenos Aires C.F., Argentina Sagan A tiempo completo

    Job OverviewSagan is an exclusive membership community connecting global talent with US-based businesses. We bridge the gap between international candidates and leading American companies.About the RoleWe are seeking a skilled International Customer Experience Associate to provide exceptional support to our customers. The ideal candidate will be fluent in...