Store Leadership and Customer Experience Manager
hace 8 horas
We are seeking an exceptional Store Leadership and Customer Experience Manager to lead our store team in delivering outstanding customer service and driving business growth.
Key Responsibilities:- Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
- Motivate and coach the management team to achieve sales targets, manage costs, and maintain high store standards.
- Cultivate a culture of excellence through regular training, feedback, and coaching.
- Analyze sales trends, customer behavior, and market competition to inform business decisions.
- Implement visual merchandising plans to maximize sales potential.
- Collaborate with regional managers to achieve business objectives and share best practices.
- 5+ years of retail leadership experience, preferably in a similar format.
- Proven track record of delivering sales growth, improving customer satisfaction, and managing teams effectively.
- Excellent communication, coaching, and interpersonal skills.
- Ability to analyze data, identify opportunities, and develop action plans.
- Strong knowledge of retail operations, including visual merchandising, inventory management, and loss prevention.
- Passionate about delivering exceptional customer experiences and driving business results.
- A competitive salary range: £45,000 - £60,000 per annum, depending on experience.
- Ongoing training and development opportunities to enhance your skills and career prospects.
- A dynamic and supportive work environment that fosters collaboration and growth.
- A comprehensive benefits package, including staff discounts, holiday allowance, and pension scheme.
We are one of the UK's leading sports fashion retailers, with a strong presence across the country. Our mission is to provide customers with an unparalleled shopping experience, offering the latest fashion and sports brands at affordable prices. We value our employees' contributions to our success and offer a range of benefits and opportunities for growth and development.
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