Retail Store Operations Manager
hace 1 día
Role Overview
We are seeking an exceptional Retail Store Operations Manager to join our team at JD Sports. As a key member of our leadership team, you will be responsible for driving the financial and compliance performance of your store, delivering a profitable business while maintaining exceptional customer service standards.
The ideal candidate will have proven experience in managing high-performing teams, with a strong track record of developing talent and improving store performance. You will possess excellent coaching, mentoring, and communication skills, with the ability to motivate and inspire your team to deliver outstanding results.
In this role, you will be responsible for creating a culture of exceptional customer service, ensuring our store teams exceed customer expectations and drive loyalty. You will also develop and implement local business plans to drive future growth, working closely with the Regional Manager to deliver business change initiatives.
We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience, plus a range of benefits including discretionary bonus scheme, staff discount, and personal development opportunities.
Key Responsibilities
- Lead and motivate a high-performing team to deliver exceptional customer service and drive sales growth.
- Develop and implement local business plans to drive future growth and improve store performance.
- Create a culture of innovation and continuous improvement, identifying opportunities to enhance the customer journey.
- Manage and control store finances, ensuring profitability and compliance with company targets.
- Work closely with the Regional Manager to deliver business change initiatives and support the implementation of company-wide strategies.
Requirements
- Proven experience in retail management, preferably in a similar format to JD Sports.
- Excellent coaching, mentoring, and communication skills, with the ability to motivate and inspire a team.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Able to work independently, with a strong sense of initiative and self-motivation.
- Ability to travel to stores and participate in regional meetings as required.
What We Offer
- Competitive salary of £45,000 - £55,000 per annum, depending on experience.
- Discretionary bonus scheme.
- Staff discount on JD Group and other brands within the organisation.
- Discounted memberships at JD Gyms.
- Personal development opportunities to learn and develop at work.
About Us
JD Sports is a leading retailer of sports fashion and footwear, with a reputation for excellence and innovation. We are committed to delivering outstanding customer service, driving sales growth, and creating a positive and inclusive work environment for all our employees.
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