Retail Operations Manager
hace 1 semana
Established in 1981, JD is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues across the globe.
We strive to be the leading global omnichannel retailer in the sports and outdoor industry, providing operational excellence while identifying new areas of growth.
Job OverviewThis role involves assisting the Store Manager in the day-to-day running of the store, taking ownership of various duties to ensure the achievement of store KPIs.
In the Manager's absence, you will be the first point of contact, motivating the workforce to drive sales and offer exceptional customer service while exceeding targets and maintaining business standards.
Key Responsibilities- Customer Service: Provide considerate and responsible service to customers throughout their visit.
- Deal with inquiries and complaints, resolving issues promptly and professionally.
- Maintain personal appearance and dress standards in line with company guidelines.
- Sales: Ensure targets are achieved and exceeded whenever possible.
- Analyze Oracle reports to understand sales trends.
- Utilize in-store devices to encourage team members to drive sales.
- Visual Merchandising: Attract customers using visual techniques, ensuring displays are appealing and well-maintained.
- Action the weekly brief with the store team.
- Promote products effectively, ensuring correct pricing and POS display.
- Training & Development: Develop internal staff, promoting progression within the group.
- Monitor Training and Development site, tracking staff progression through e-assessments.
- Assist with recruitment, inductions, and staff training.
- Retail Management experience.
- Excellent Time Management skills.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Outlook, Word, and Excel.
- Competitive salary: £25,000 - £30,000 per annum.
- Incremental Holiday Allowance.
- Discretionary Bonus Scheme.
- Staff Discount on JD Group brands.
- Pension Scheme.
- Personal development opportunities.
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