Store Operations Assistant
hace 4 días
Role Overview
In this key retail role, you will assist the Store Manager in the day-to-day running of the store, taking ownership of various responsibilities while ensuring the store's KPIs are met. As the first point of contact in the Manager's absence, you will motivate the workforce to drive sales and provide exceptional customer service, exceeding targets and maintaining business standards.
Key Responsibilities
• Customer Service: Ensure customers receive considerate and responsible service. Deal with inquiries and complaints, resolving issues promptly and professionally.
• Sales: Achieve and, where possible, exceed targets. Utilize in-store devices to drive sales and analyze store performance using the store's dashboard.
• Visual Merchandising: Attract and engage customers using visual techniques, ensuring correct pricing, display, and stock presentation.
• Training & Development: Develop internal staff, monitor progress, and assist with store recruitment, new starter inductions, and staff training.
Requirements
• Retail Management experience
• Excellent Time Management skills
• Strong verbal and written communication skills
• IT skills - Microsoft Outlook, Word, and Excel
What We Offer
JD Group offers a range of benefits, including incremental holiday allowances, discretionary bonuses, and staff discounts. We provide opportunities for personal development and growth within the organization.
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